Advocate Health Care Customer Service

Phone Number & Contact Info

Advocate Health Care's Best Phone Number

800-323-8622
Toll-free·Calls Customer Service·Most popular Advocate Health Care number
Q:

How do I talk to a live human at Advocate Health Care?

A:Press 1, then 4.
Q:

Does Advocate Health Care offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Advocate Health Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 4.
Below are some clips we've found from Advocate Health Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Advocate Healthcare. If this is a medical emergency, please hang up and dial nine one one, or go to the nearest emergency room. For quality and training purposes, this call may be recorded. Let me transfer you to a health care representative for assistance. Press one if you are calling for an advocate clinic at Walgreens. Press two to schedule a mammogram. For all other calls, press three. Or hold for the next available team member. We appreciate your feedback to improve our customer service. Would you participate in a brief survey after your call?"
Excerpt from a call with Advocate Health Care
Wednesday, January 31, 2024 9:36 PM

The first phone menu

"Thank you for calling Advocate Healthcare. If this is a medical emergency, please hang up and dial nine one one, or go to the nearest emergency room. For quality and training purposes, this call may be recorded. Let me transfer you to a health care representative for assistance.
Press one if you are calling for an advocate clinic at Walgreens.
Press two to schedule a mammogram.
For all other calls, press three."
Excerpt from a call with Advocate Health Care
Wednesday, January 31, 2024 9:36 PM

What are the hours and when should I call?

Advocate Health Care operates the call center for this 800-323-8622 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advocate Health Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advocate Health Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Advocate Health Care is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Advocate Health Care

In summation, the best day to call Advocate Health Care is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Advocate Health Care staffs the call center well on Monday.

Why Customers Call Advocate Health Care

If you have time to do a bit of reading before you call Advocate Health Care, we recommend you read over some of our problem-specific articles.

Where are Advocate Health Care facilities located?

Advocate Health Care facilities are conveniently located throughout the Chicagoland area in Illinois. With over 500 locations, we strive to provide accessible and comprehensive healthcare options for our patients. Our hospitals are spread across various communities, including downtown Chicago, suburbs, and rural areas. Additionally, we have numerous medical offices and outpatient centers, ensuring that our patients have easy access to primary care, specialty services, and advanced treatments. Our commitment to excellence in healthcare extends beyond physical locations, as our services are also available through telehealth consultations, providing convenient care in the comfort of your own home. With Advocate Health Care, you can trust that our facilities are close by, ready to serve your healthcare needs.

What health services does Advocate Health Care provide?

Advocate Health Care offers a comprehensive range of health services to meet the diverse needs of individuals and families. Our services include primary care, with access to a wide network of compassionate, skilled physicians and advanced practice providers. We also provide specialized care in areas such as cardiology, dermatology, orthopedics, neurology, and more. Patients can benefit from our state-of-the-art diagnostic imaging capabilities, including MRI and CT scans. Our top-notch surgical services cover various specialties, from general surgery to robotic-assisted procedures. We prioritize mental health and offer expert counseling and therapy options. Maternity services, pediatrics, and geriatrics are among our specialized programs. Additionally, Advocate Health Care provides emergency care, urgent care centers, and virtual health options for convenient access to care. With our commitment to patient-centered care and innovative advancements, you can trust Advocate Health Care to deliver exceptional health services.

What are the visiting hours at Advocate Health Care hospitals?

Visiting hours at Advocate Health Care hospitals vary by location and unit. Generally, the visiting hours are from 11:00 am to 8:00 pm, with some exceptions for certain units and situations. These hours ensure a conducive environment for patients' rest and recovery while allowing loved ones to provide support and companionship. However, it's advisable to check the specific hospital's website or contact their information desk to confirm visiting hours, as they may be subject to change during holidays or other circumstances. Advocate Health Care recognizes the importance of family and friends in patients' healing journey, striving to create a welcoming atmosphere that prioritizes both patient care and loved ones' connection.

Top Advocate Health Care customer service problems

Click the link above to get answers to just about any Advocate Health Care customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Advocate Health Care, and their purpose. Are any of these similar to the reason you are trying to call?
Status of application with AdBook: "I signed up with AdBook for work as a home health aide, but haven't heard back."
- From a call lasting 1m 31s , Jan 31, 2024 9:36 PM

Conclusion and closing notes

This is Advocate Health Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advocate Health Care agent. This phone number is Advocate Health Care's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-323-8622 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Advocate Health Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Advocate Health Care has 1 phone number. It's not always clear what is the best way to talk to Advocate Health Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Advocate Health Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advocate Health Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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