Does Advocate Health Care offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Advocate Health Care below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Advocate Health Care phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 4.
Below are some clips we've found from Advocate Health Care's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Advocate Healthcare.
If this is a medical emergency, please hang up and dial nine one one, or go to the nearest emergency room.
For quality and training purposes, this call may be recorded.
Let me transfer you to a health care representative for assistance.
Press one if you are calling for an advocate clinic at Walgreens.
Press two to schedule a mammogram. For all other calls, press three.
Or hold for the next available team member.
We appreciate your feedback to improve our customer service.
Would you participate in a brief survey after your call?"
Excerpt from a call with Advocate Health Care
Wednesday, January 31, 2024 9:36 PM
The first phone menu
"Thank you for calling Advocate Healthcare.
If this is a medical emergency, please hang up and dial nine one one, or go to the nearest emergency room.
For quality and training purposes, this call may be recorded.
Let me transfer you to a health care representative for assistance.
Press one if you are calling for an advocate clinic at Walgreens.
Press two to schedule a mammogram.
For all other calls, press three."
Excerpt from a call with Advocate Health Care
Wednesday, January 31, 2024 9:36 PM
What are the hours and when should I call?
Advocate Health Care operates the call center for this 800-323-8622 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Advocate Health Care call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advocate Health Care phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advocate Health Care staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Advocate Health Care is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Advocate Health Care is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Advocate Health Care staffs the call center well on Thursday.
Why Customers Call Advocate Health Care
If you have time to do a bit of reading before you call Advocate Health Care, we recommend you read over some of our problem-specific articles.
Advocate Health Care facilities are conveniently located throughout the Chicagoland area in Illinois. With over 500 locations, we strive to provide accessible and comprehensive healthcare options for our patients. Our hospitals are spread across various communities, including downtown Chicago, suburbs, and rural areas. Additionally, we have numerous medical offices and outpatient centers, ensuring that our patients have easy access to primary care, specialty services, and advanced treatments. Our commitment to excellence in healthcare extends beyond physical locations, as our services are also available through telehealth consultations, providing convenient care in the comfort of your own home. With Advocate Health Care, you can trust that our facilities are close by, ready to serve your healthcare needs.
Advocate Health Care offers a comprehensive range of health services to meet the diverse needs of individuals and families. Our services include primary care, with access to a wide network of compassionate, skilled physicians and advanced practice providers. We also provide specialized care in areas such as cardiology, dermatology, orthopedics, neurology, and more. Patients can benefit from our state-of-the-art diagnostic imaging capabilities, including MRI and CT scans. Our top-notch surgical services cover various specialties, from general surgery to robotic-assisted procedures. We prioritize mental health and offer expert counseling and therapy options. Maternity services, pediatrics, and geriatrics are among our specialized programs. Additionally, Advocate Health Care provides emergency care, urgent care centers, and virtual health options for convenient access to care. With our commitment to patient-centered care and innovative advancements, you can trust Advocate Health Care to deliver exceptional health services.
Visiting hours at Advocate Health Care hospitals vary by location and unit. Generally, the visiting hours are from 11:00 am to 8:00 pm, with some exceptions for certain units and situations. These hours ensure a conducive environment for patients' rest and recovery while allowing loved ones to provide support and companionship. However, it's advisable to check the specific hospital's website or contact their information desk to confirm visiting hours, as they may be subject to change during holidays or other circumstances. Advocate Health Care recognizes the importance of family and friends in patients' healing journey, striving to create a welcoming atmosphere that prioritizes both patient care and loved ones' connection.
Click the link above to get answers to just about any Advocate Health Care customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Advocate Health Care, and their purpose. Are any of these similar to the reason you are trying to call?
Status of application with AdBook: "I signed up with AdBook for work as a home health aide, but haven't heard back."
- From a call lasting 1m 31s , Jan 31, 2024 9:36 PM
Information about why customers call Advocate Health Care is extracted from issues that customers have reported to GetHuman.
This is Advocate Health Care's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advocate Health Care agent. This phone number is Advocate Health Care's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-323-8622 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Advocate Health Care first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Advocate Health Care has 1 phone number. It's not always clear what is the best way to talk to Advocate Health Care representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Advocate Health Care. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advocate Health Care. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.