Advocate Health Care Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Advocate Health Care customer service, archive #1. It includes a selection of 1 issue(s) reported October 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On March 1st, I had a consultation with Dr. Sarcu for Laser Skin Resurfacing. Our initial appointment for the procedure was booked for April 16, [redacted], with a requirement for a pre-op with Dr. Reena Shah scheduled for March 28, [redacted]. A payment of $[redacted] was made in advance. After completing tests, including blood work and an ekg, I needed a stress test, which led to rescheduling the procedure for September 6, [redacted]. However, I cancelled in August. Upon reviewing the Patient Financial Responsibility Form, it is outlined that refunds are not provided for cosmetic procedures. While I acknowledge the time and effort involved, I did not undergo any treatment. I believe a partial refund may be appropriate given the circumstances. I value the services provided by Dr. Sarcu and their team but seek clarification on the refund policy. Thank you for your attention to this matter.
Regards,
Sandy Frigolett
[redacted] Ridge Dr.
Elburn, IL.[redacted]
Reported by GetHuman-sfrigole on среда, 30 октября 2019 г., 20:52
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