Advance Auto Parts Customer Service

Phone Number & Contact Info

Advance Auto Parts's Best Phone Number

Toll-free·Calls Customer Service·Most popular Advance Auto Parts number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Advance Auto Parts?

A:Calling this Advance Auto Parts number should go right to a real human being. You can also use our free service that can talk to Advance Auto Parts for you and report back.

Does Advance Auto Parts offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

Advance Auto Parts Customer Phone Numbers

Website Assistance

Toll-free · 24 hours, 7 days · Press 0. · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Advance Auto Parts below.

Let us call and talk to Advance Auto Parts for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Advance Auto Parts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Advance Auto Parts number should go right to a real human being
Below are some clips we've found from Advance Auto Parts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Advance Auto Parts customer first service center. For quality purposes, your call may be monitored or recorded.
If you are an Elite Speed Perks member, press pound now.
If you need assistance with a new or existing online order, please press one.
If you are calling for assistance with our Speed Perks loyalty program, press two."
Excerpt from a call with Advance Auto Parts
Sunday, February 25, 2024 6:42 PM
In fact, much of this information on this page is superfluous because this Advance Auto Parts phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Advance Auto Parts operates the call center for this 877-238-2623 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Advance Auto Parts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advance Auto Parts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advance Auto Parts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Advance Auto Parts is Saturday. The most busy day to call is Thursday, which averages 82% more phone calls by comparison. Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Advance Auto Parts

In summation, the best day to call Advance Auto Parts is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Advance Auto Parts

If you have time to do a bit of reading before you call Advance Auto Parts, we recommend you read over some of our problem-specific articles.

What is the return policy for Advance Auto Parts?

The return policy for Advance Auto Parts allows customers to return most products within 45 days of purchase, accompanied by the original receipt or packing slip. The item must be in its original condition, unopened, and unused. If the product is faulty or defective, it can be returned for a refund or exchange, as long as it meets the previously mentioned criteria. Advance Auto Parts also accepts returns for online purchases at their retail stores, but shipping charges are non-refundable. Items like electronics, opened tools, and specially ordered products are exempted from returns. For more details, customers can refer to the Returns & Exchanges section on the Advance Auto Parts website, or contact customer support for further assistance.

Does Advance Auto Parts offer free shipping?

Yes, Advance Auto Parts offers free shipping on orders over $35. This offer is valid for eligible items and will be automatically applied at checkout. Free shipping is available to customers within the United States, excluding Alaska and Hawaii. Certain oversized or heavy items may require additional fees and are not eligible for free shipping. Advance Auto Parts provides various shipping options for customer convenience, including standard ground, expedited, and next day delivery. Orders placed before 3:00 PM EST are typically processed and shipped out on the same day. Advance Auto Parts also offers the option for customers to conveniently pick up their orders in-store for free.

What is the warranty for the products sold by Advance Auto Parts?

Advance Auto Parts offers warranties on most of their products. The length and terms of the warranty vary depending on the specific item purchased. In general, automotive parts come with a limited lifetime warranty, while accessories and tools have a one-year warranty. The warranty covers manufacturing defects and will be honored by any Advance Auto Parts store or authorized retailer. To make a warranty claim, customers need to present their original receipt or proof of purchase. Advance Auto Parts may choose to repair or replace the defective item at their discretion. However, the warranty does not cover damage caused by improper installation, misuse, or normal wear and tear. For more detailed warranty information, customers can visit the company's website or contact their customer service department.

Top Advance Auto Parts customer service problems

Click the link above to get answers to just about any Advance Auto Parts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Advance Auto Parts, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation and modification: "Just trying to confirm, please... Is there a way to change the model number on this?"
- From a call lasting 7m 58s , Feb 15, 2024 4:20 PM

More Advance Auto Parts Customer Service Contacts

There are of course other ways to contact Advance Auto Parts customer service besides the phone. Below we list the best ones, by medium.

Advance Auto Parts Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Advance Auto Parts provides this option.

Advance Auto Parts Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Advance Auto Parts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Advance Auto Parts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advance Auto Parts agent. This phone number is Advance Auto Parts's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-238-2623 include and other customer service issues. Rather than trying to call Advance Auto Parts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Advance Auto Parts has 2 phone numbers. It's not always clear what is the best way to talk to Advance Auto Parts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Advance Auto Parts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advance Auto Parts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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