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Advance Auto Parts Customer FAQ

Top Answers & How-to Guides

What is Advance Auto Parts's Phone Number?

The question we are asked most often is about how to talk to Advance Auto Parts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is professional installation available for purchased parts?

Yes, professional installation is available for purchased parts at Advance Auto Parts. We understand that not everyone has the knowledge,...
Ask any question you have about Advance Auto Parts customer service, get an answer now.
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Shipping and Returns

Does Advance Auto Parts offer free shipping?

Yes, Advance Auto Parts offers free shipping on orders over $35. This offer is valid for eligible items and will be automatically applied...
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What is the return policy for Advance Auto Parts?

The return policy for Advance Auto Parts allows customers to return most products within 45 days of purchase, accompanied by the original...
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How long does it take to process a return?

The processing time for returns at Advance Auto Parts may vary, but is typically completed within 5-7 business days. Once we receive...
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Order Tracking

Can I track my order status?

Yes, you can easily track your order status on our website. To track your order, simply click on the "Track Order" link at the top...
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Payment Methods

What payment methods does Advance Auto Parts accept?

Advance Auto Parts accepts a variety of payment methods for customers' convenience. These include major credit cards such as Visa,...
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Membership Programs

Are there any membership or loyalty programs offered?

Yes, Advance Auto Parts offers a membership program called Speed Perks. As a member, customers can enjoy various benefits including...
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Product Warranty

What is the warranty for the products sold by Advance Auto Parts?

Advance Auto Parts offers warranties on most of their products. The length and terms of the warranty vary depending on the specific...
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Stock Availability

Can I order parts that are currently not in stock?

Yes, you can order parts that are currently not in stock at Advance Auto Parts. We offer a convenient special order service for out-of-stock...
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Price Matching

Does Advance Auto Parts price match with competitors?

Yes, Advance Auto Parts offers price matching with competitors. If you find a lower price on an identical item at another retailer,...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, Advance Auto Parts offers various discounts and promotions to help you save money. Our special deals can be found on our website,...
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Installation Services

Is professional installation available for purchased parts?

Yes, professional installation is available for purchased parts at Advance Auto Parts. We understand that not everyone has the knowledge,...
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Help me with my Advance Auto Parts customer service issue

Ask any question you have about Advance Auto Parts customer service. We will do our best to get you answers right away.
We look to the Advance Auto Parts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Advance Auto Parts issues reported to GetHuman
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