Updated July 1, 2025

Advance Auto Parts Customer FAQ

Recent Advance Auto Parts Customer Questions

Does the warranty on parts cover labor?

Typically, warranties on parts do not cover labor costs associated with installation or repairs. It's important to review the specific warranty terms for the part you purchased to understand what is included.

Asked Apr 28, 2025 12:36 PM

Help me with my Advance Auto Parts customer service issue

Shipping and Delivery

Does Advance Auto Parts offer free shipping?

Advance Auto Parts does provide free shipping, typically for orders over a specified dollar amount. Customers can often benefit...

Can I track my order status?

Yes, tracking an order from Advance Auto Parts is possible through a confirmation email containing details and a tracking...

Can I purchase parts online and pick them up in-store?

Advance Auto Parts provides a convenient option for customers to order parts online and collect them in-store, facilitating...

What is the return policy for Advance Auto Parts?

Advance Auto Parts offers a return policy that allows most items to be returned within 30 days if they are unused and in...

How long does it take to process a return?

The processing time for a return at Advance Auto Parts typically ranges from five to seven business days after the item is...

What should I do if I receive the wrong part from Advance Auto Parts?

If the wrong part is received from Advance Auto Parts, it is important to first confirm the error by comparing the order...

What payment methods does Advance Auto Parts accept?

Advance Auto Parts accepts various payment methods, including major credit cards like Visa and MasterCard, debit cards with...

Does Advance Auto Parts price match with competitors?

Advance Auto Parts has a price matching policy to provide customers the best prices. Customers can request a price match for...

Are there any discounts or promotions available?

Advance Auto Parts regularly features a range of discounts and promotions, such as percentage off items and sales events....

Are there any membership or loyalty programs offered?

Advance Auto Parts has a loyalty program called Speed Perks, rewarding customers with points for purchases that can be redeemed...

Are there any programs for bulk purchases at Advance Auto Parts?

Advance Auto Parts has programs for bulk purchases, particularly for businesses that need larger quantities. Their commercial...

What is the warranty for the products sold by Advance Auto Parts?

Advance Auto Parts typically provides a limited warranty on many products, covering defects in materials and workmanship. The...

Can I order parts that are currently not in stock?

Advance Auto Parts allows customers to order out-of-stock items, typically notifying them when the items arrive. Customers can...

How can I find the correct part for my vehicle?

To find the correct vehicle part at Advance Auto Parts, know your vehicle's make, model, and year. Use the "Find Parts" feature...

Is professional installation available for purchased parts?

Advance Auto Parts provides professional installation for specific parts, but availability can differ by product and location....

Does Advance Auto Parts offer installation services for purchased parts?

Advance Auto Parts does provide installation services for certain parts, but availability varies by store and part type....

We look to the Advance Auto Parts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Advance Auto Parts issues reported to GetHuman

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