A:Use this number ONLY for Corporate clients.Our free phone can also navigate phone menus to get a live human at Acronis for you.
Q:
Does Acronis offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Acronis below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Acronis phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Use this number ONLY for Corporate clients.
What are the hours and when should I call?
Acronis operates the call center for this 877-658-4754 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 331 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Acronis call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acronis phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acronis staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acronis is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 331 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Acronis is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acronis staffs the call center well on Friday.
Why Customers Call Acronis
If you have time to do a bit of reading before you call Acronis, we recommend you read over some of our problem-specific articles.
Acronis is a leading provider of innovative data protection solutions. They specialize in the development of backup, disaster recovery, and secure file sync and share software. With a strong focus on cybersecurity, Acronis offers comprehensive solutions that help individuals and businesses protect their data and ensure its availability. Acronis products seamlessly combine cutting-edge technologies such as artificial intelligence and blockchain to deliver efficient, reliable, and secure data protection solutions. Their software enables users to backup and restore data, migrate systems to different hardware or virtual environments, replicate data for disaster recovery, and securely share files across multiple devices. Acronis is dedicated to helping customers safeguard their valuable information from potential threats, hardware failures, and human errors.
The system requirements for running Acronis software depend on the specific product and version. However, in general, Acronis software is compatible with major operating systems such as Windows, macOS, Linux, and Android. For Windows users, the software typically supports various versions including Windows 10, 8.1, 7, and Windows Server editions. macOS users should have at least macOS Catalina (10.15) or later versions. Linux distributions like Ubuntu, CentOS, and Red Hat are often supported, but specific versions may vary. Storage requirements vary based on the intended use, as different products cater to different storage types. Additionally, adequate RAM, processor speed, and internet connectivity are essential. It is recommended to consult the specific product documentation or official website for accurate and up-to-date system requirements before installation.
Acronis offers a variety of backup options to cater to different needs. The company's software provides comprehensive solutions for both personal and business use. For personal users, Acronis True Image offers features like full system and file backup, disk cloning, and cloud storage integration. It allows users to securely backup their entire system, including operating system, applications, files, and settings. Acronis Cyber Backup is designed for businesses, offering advanced backup capabilities like physical and virtual machine backup, granular recovery, and centralized management. It also supports cloud and on-premises storage options for flexible data protection. Additionally, Acronis provides backup solutions tailored for specific platforms such as Acronis Backup for Windows and Acronis Backup for Mac, which cater to the backup and recovery needs of these respective operating systems. With a range of options, Acronis ensures reliable and versatile data backup solutions for users.
Click the link above to get answers to just about any Acronis customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Acronis is extracted from issues that customers have reported to GetHuman.
This is Acronis's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acronis agent. This phone number is Acronis's best phone number because 1,986 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-658-4754 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Acronis first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Acronis has 1 phone number. It's not always clear what is the best way to talk to Acronis representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acronis. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acronis. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.