Ace Hardware Customer Service

Phone Number & Contact Info

Ace Hardware's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ace Hardware number

How do I talk to a live human at Ace Hardware?

A:Press 9.

Does Ace Hardware offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-7pm CST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ace Hardware phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 9.
Here is how our research team describes the way the Ace Hardware phone system greets you: Please choose from the following: To locate an Ace Hardware Store, press 1. To cancel the order, press 2. For questions about existing orders, press 3. For questions regarding Ace Rewards Account, press 4. For questions or issues with your Ace Gift Card, press 5. For questions or comments about your in-store experience, press 6. For product questions, press 7. For consumer privacy requests, press 8. And for all other proposals, press 9.
Below are some clips we've found from Ace Hardware's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the ACE consumer care center. Your call may be recorded for quality assurance purposes. Please listen carefully as our menu options have changed.
Please choose from the following options. To locate the a store in your neighborhood, visit our store locator on ace hardware dot com or press one.
For ace hardware dot com, press two.
For Ace rewards, press three.
For gift card, press four.
For any questions related to an Ace store, press five.
For products, press six.
For consumer privacy, press seven.
For all other requests, press nine."
Excerpt from a call with Ace Hardware
Thursday, May 30, 2024 1:16 PM

What are the hours and when should I call?

Ace Hardware operates the call center for this 888-827-4223 phone number Mon-Sun 7am-7pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 211 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ace Hardware phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ace Hardware staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ace Hardware is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 211 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Ace Hardware

In summation, the best day to call Ace Hardware is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ace Hardware staffs the call center well on Tuesday.

Why Customers Call Ace Hardware

If you have time to do a bit of reading before you call Ace Hardware, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two Ace Hardware Accounts?

Merging two Ace Hardware accounts is possible but requires some effort and patience. The process involves contacting customer service, verifying your identity and confirming account details before choosing which account to keep open and transferring rewards points or gift cards if applicable. Once completed successfully, ensure all necessary credits are in your main profile before permanently closing down the other ones. With proper communication skills throughout each step taken toward consolidation, everything should go smoothly without any issues arising during the transferal period.

What is Ace Hardware's return policy?

Ace Hardware's return policy allows customers to return most items within 30 days of purchase. The original receipt or gift receipt is required for all returns, and the item must be in its original packaging and condition. Certain products, such as paint, cutting tools, and appliances, may be subject to specific return restrictions. Customers can return online purchases by contacting customer service for assistance. Refunds are issued in the original form of payment, with exceptions for items purchased with a check or gift card. For these cases, a store credit will be provided. Ace Hardware aims to ensure customer satisfaction by offering a fair and straightforward return process.

What are Ace Hardware's store hours?

Ace Hardware's store hours may vary depending on the location. However, the majority of Ace Hardware stores are open from Monday to Saturday, typically starting at 8:00 am and closing at 8:00 pm. On Sundays, Ace Hardware stores usually operate between 9:00 am and 6:00 pm. These hours provide customers with ample time to visit their nearest Ace Hardware store and get their DIY, home improvement, or gardening needs fulfilled. To ensure the accuracy of the store hours, customers are encouraged to check the specific hours of their local Ace Hardware store on the company's official website or by contacting the store directly.

Top Ace Hardware customer service problems

Click the link above to get answers to just about any Ace Hardware customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ace Hardware, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting US customer service: "I'd like to speak to somebody at the customer service in the United States."
- From a call lasting 2m 43s , May 30, 2024 1:16 PM
Product availability inquiry: "I drove fifteen miles to the store based on the advertisement showing the product in stock, but they didn't have any to show me."
- From a call lasting 4m 55s , May 27, 2024 9:19 PM
Providing order numbers: "I got some order numbers here, can we just do it that way so you can look it up?"
- From a call lasting 2m 40s , Jan 26, 2024 10:02 PM

More Ace Hardware Customer Service Contacts

There are of course other ways to contact Ace Hardware customer service besides the phone. Below we list the best ones, by medium.

Ace Hardware Customer Service Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ace Hardware provides this option.

Ace Hardware Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Ace Hardware will reply our your email.

Ace Hardware Customer Help Desk / Web Support - Customer Service
Online customer service support - Customer Service
Online customer service support
As a last, sometimes only, resort- Ace Hardware customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ace Hardware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ace Hardware agent. This phone number is Ace Hardware's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-827-4223 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ace Hardware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Ace Hardware has 1 phone number. It's not always clear what is the best way to talk to Ace Hardware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ace Hardware. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ace Hardware. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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