Abercrombie & Fitch Customer Service

Phone Number & Contact Info

Abercrombie & Fitch's Best Phone Number

866-681-3115
Toll-free·Calls Customer Service·Most popular Abercrombie & Fitch number
Q:

How do I talk to a live human at Abercrombie & Fitch?

A:Press 1 at the first menu, then press 3.
Q:

Does Abercrombie & Fitch offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Abercrombie & Fitch phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then press 3.
Here is how our research team describes the way the Abercrombie & Fitch phone system greets you: For help placing a new order, press 1. For help with an existing order, press 2. For help with something else, press 3.
Below are some clips we've found from Abercrombie & Fitch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hey. Thanks for calling Abercrombie and Fitch. For English, press one. For help placing a new order, press one."
Excerpt from a call with Abercrombie & Fitch
Tuesday, May 14, 2024 12:12 PM

What are the hours and when should I call?

Abercrombie & Fitch operates the call center for this 866-681-3115 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Abercrombie & Fitch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Abercrombie & Fitch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Abercrombie & Fitch is Sunday. The most busy day to call is Thursday, which averages 120% more phone calls by comparison. Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Abercrombie & Fitch

In summation, the best day to call Abercrombie & Fitch is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Abercrombie & Fitch staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Abercrombie & Fitch

If you have time to do a bit of reading before you call Abercrombie & Fitch, we recommend you read over some of our problem-specific articles.

What is Abercrombie & Fitch's return policy?

Abercrombie & Fitch's return policy allows customers to return any unworn and unwashed items within 60 days of purchase. The merchandise must be in its original condition with all tags attached. Returns can be made by mail or at any Abercrombie & Fitch store worldwide. A receipt or packing slip is required for all returns, and refunds will be credited in the original form of payment. However, if a gift card was used for the purchase, the refund will be issued as a merchandise credit. If the return is made after 60 days, Abercrombie & Fitch may offer store credit at their discretion. Please note that certain items, such as swimwear and underwear, are non-returnable for hygienic reasons. For detailed information, feel free to visit our website or contact our customer service team.

Does Abercrombie & Fitch offer international shipping?

Yes, Abercrombie & Fitch does offer international shipping. Customers from around the world can shop for their favorite A&F products and have them delivered right to their doorstep. Whether you're located in Europe, Asia, Australia, or any other region, Abercrombie & Fitch ensures a seamless and trusted shipping process. However, please note that international shipping costs and delivery times may vary depending on the destination. To ship internationally, customers can simply select their location during the checkout process and provide the necessary shipping details. Abercrombie & Fitch aims to extend their fashion offerings to customers worldwide, ensuring everyone can enjoy their iconic styles no matter where they are located.

What is the sizing chart for Abercrombie & Fitch clothing?

Abercrombie & Fitch provides a comprehensive sizing chart to help customers find the perfect fit for their clothing. The chart is available on our website and includes measurements for various clothing items, such as tops, bottoms, dresses, and outerwear. To ensure accurate sizing, we recommend customers measure themselves using a tape measure and compare their measurements to the chart. Additionally, we offer size conversion charts for international customers to help them determine their suitable size. We understand the importance of finding the right fit, and our sizing chart aims to assist customers in making informed decisions about their clothing purchases.

Top Abercrombie & Fitch customer service problems

Click the link above to get answers to just about any Abercrombie & Fitch customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Abercrombie & Fitch, and their purpose. Are any of these similar to the reason you are trying to call?
Return label inquiry: "Do I need to do anything on mine, or can I just stick the label on the package and drop it off at FedEx?"
- From a call lasting 10m 18s , May 14, 2024 12:12 PM
Order status inquiry: "I placed two orders, received one, but wondering where the first one is."
- From a call lasting 14m 52s , Jan 17, 2024 8:30 PM

More Abercrombie & Fitch Customer Service Contacts

There are of course other ways to contact Abercrombie & Fitch customer service besides the phone. Below we list the best ones, by medium.

Abercrombie & Fitch Customer Service Live Chat

abercrombie.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Abercrombie & Fitch provides this option.

Abercrombie & Fitch Customer Service on X (formerly Twitter)

twitter.com/abercrombiehelp - Customer Service
Use the link to connect with customer service through Twitter
Abercrombie & Fitch, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Abercrombie & Fitch Customer Service on Facebook / Messenger

Some customer service teams, like that of Abercrombie & Fitch, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Abercrombie & Fitch Customer Help Desk / Web Support

abercrombie.com - Customer Service
Online customer service support
abercrombie.custhelp.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Abercrombie & Fitch customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Abercrombie & Fitch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Abercrombie & Fitch agent. This phone number is Abercrombie & Fitch's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-681-3115 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Abercrombie & Fitch first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter or chat. In total, Abercrombie & Fitch has 1 phone number. It's not always clear what is the best way to talk to Abercrombie & Fitch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Abercrombie & Fitch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Abercrombie & Fitch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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