Abercrombie & Fitch Customer Service

Phone Number & Contact Information

866-681-3115
Toll-free·Calls Customer Service·Most popular Abercrombie & Fitch number
Q:How do I get a live human at Abercrombie & Fitch?
A:Press 1 at the first menu, then press 3.
Q:Does Abercrombie & Fitch offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Abercrombie & Fitch phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then press 3.
Here is how our research team describes the way the Abercrombie & Fitch phone system greets you: For help placing a new order, press 1. For help with an existing order, press 2. For help with something else, press 3.

What are the hours and when should I call?

Abercrombie & Fitch operates the call center for this 866-681-3115 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Abercrombie & Fitch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Abercrombie & Fitch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Abercrombie & Fitch is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Abercrombie & Fitch is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Abercrombie & Fitch number, but it is also the day with the shortest hold times.

Why call this Abercrombie & Fitch number?

Below is a sample of recent calls to Abercrombie & Fitch, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "I placed two orders, received one, but wondering where the first one is."
- From a call lasting 14m 52s , Jan 17, 2024 8:30 PM

More Ways to Contact Abercrombie & Fitch Customer Service

There are of course other ways to contact Abercrombie & Fitch customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://www.abercrombie.com/shop/us/help - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Abercrombie & Fitch provides this option.
X (formerly Twitter)
https://twitter.com/abercrombiehelp - Customer Service
Use the link to connect with customer service through Twitter
Abercrombie & Fitch, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of Abercrombie & Fitch, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Abercrombie & Fitch's website
As a last, sometimes only, resort- Abercrombie & Fitch customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Abercrombie & Fitch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Abercrombie & Fitch agent. This phone number is Abercrombie & Fitch's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-681-3115 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Abercrombie & Fitch first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter or chat. In total, Abercrombie & Fitch has 1 phone number. It's not always clear what is the best way to talk to Abercrombie & Fitch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Abercrombie & Fitch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Abercrombie & Fitch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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