Abercrombie & Fitch Customer Service Issues

Hello, I recently received emails about a promotion for a $25 A&F Heritage Hoodie and the A&F Sherpa Sweatshirt that are originally priced at $58 or $68, which started on Thursday and continued until recently. I decided to purchase a hoodie, but when I added it to my cart, the discount did not apply correctly. The price only reduced to $34 instead of the advertised $25. I was also disappointed by the lack of "trust" between customers and the seller. During a live chat with an Abercrombie & Fitch representative, he was unaware of the promotion and suggested that my email information was outdated. This frustrated me because I had received the emails that same day. Despite my love for Abercrombie & Fitch products and positive in-store experiences, this online shopping incident and the questioning of my honesty left me upset. I spent time choosing items, engaging in a live chat, and in the end, I was asked to email another person with screenshots of the emails I received. This unnecessary process made me reconsider making a purchase. I wanted to share my disappointing experience with you. Regards, Sahari

Recently, I've encountered issues with my last three orders on your website as they have all been back-ordered. Despite receiving only one email notifying me of an out-of-stock item, all shipping notifications state that the items are back-ordered. Given the items were purchased at a great sale and tend to sell out fast, I am concerned about whether the orders will be fulfilled or canceled. In a conversation with a customer service representative, a price adjustment was approved for me to repurchase the items at the original price with free shipping if they end up being unable to ship. I seek clarification on the status of my back-ordered items and why there seems to be a discrepancy between the emails received regarding the stock availability. Best, Initials H.K.

I need to process a return for order #[redacted]7. I used two merchandise credits and a credit card for this purchase. 1. I requested the return fee to be waived, but it was not done online despite what the associate told me. 2. When I processed the return, it appeared that only the merchandise credit was fully credited, not my credit card. I prefer to use the merchandise credit. I had a long wait on hold yesterday and eventually got sent to voicemail without receiving a call back.