Updated

AWHR Customer Service

Phone Number & Contact Info

AWHR's Best Phone Number

866-675-2947
Toll-free·Calls Customer Service·Most popular AWHR number
Q:

How do I talk to a live human at AWHR?

A:Must choose option 1-5, then wait on line until transferred to a representative.
Q:

Does AWHR offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat-Sun 8am-5pm CST. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AWHR phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-5, then wait on line until transferred to a representative.
Here is how our research team describes the way the AWHR phone system greets you: For service on a water heater or appliance, press 1. For new customers, press 2. To transfer or cancel service, press 3. For billing or payment inquiries, press 4. For service on a Direct Energy Protection Plan, press 5.

What are the hours and when should I call?

AWHR operates the call center for this 866-675-2947 phone number Mon-Fri 7am-7pm, Sat-Sun 8am-5pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AWHR phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AWHR staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AWHR is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call AWHR

In summation, the best day to call AWHR is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AWHR staffs the call center well on Tuesday.

Why Customers Call AWHR

If you have time to do a bit of reading before you call AWHR, we recommend you read over some of our problem-specific articles.

What is AWHR?

AWHR is an abbreviation for American Water Heater Rentals. It is a leading provider of water heater rental services in the United States. AWHR enables customers to rent high-quality, energy-efficient water heaters instead of purchasing them outright. Their service includes professional installation, maintenance, repairs, and replacement of water heaters, ensuring uninterrupted hot water supply. AWHR offers flexible rental plans to residential customers, as well as property management and commercial clients. With a nationwide network of certified technicians, AWHR ensures prompt and reliable service in case of any issues. This convenient and cost-effective solution takes away the burden of buying and maintaining a water heater, providing customers with hassle-free access to hot water for their homes or businesses.

Where is AWHR available?

AWHR is available nationwide in the United States. We provide our services to customers across all 50 states, including rural areas and major cities. Our goal is to ensure that everyone has easy access to our reliable and convenient water heater rental solutions. We have a large network of local technicians and authorized partners who are well-equipped to serve customers throughout the country. So, regardless of your location, you can count on AWHR for high-quality water heater services. Whether you live in a bustling city or a remote town, we strive to deliver exceptional customer service and efficient water heater rentals to meet your needs.

How does AWHR work?

AWHR, or Affordable Water Heater Rentals, provides a hassle-free and cost-effective solution for homeowners. The process is simple: AWHR identifies homeowners' water heater needs and installs top-quality, energy-efficient water heaters at no upfront cost. The AWHR rental agreement includes full maintenance and warranty coverage, ensuring worry-free operation and saving homeowners from unexpected repair expenses. AWHR’s experienced technicians handle all installations and replacements, ensuring safe and efficient operation. With AWHR, customers enjoy reliable hot water without the burden of purchasing, maintaining, or replacing water heaters. Should any issues arise, AWHR's dedicated customer service team is available to provide support and assistance. AWHR's streamlined rental program allows homeowners to focus on their everyday lives while enjoying the convenience and comfort of a reliable hot water supply.

Top AWHR customer service problems

Click the link above to get answers to just about any AWHR customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More AWHR Customer Service Contacts

There are of course other ways to contact AWHR customer service besides the phone. Below we list the best ones, by medium.

AWHR Customer Email Addresses

customerservice@awhr.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AWHR will reply our your email.

AWHR Customer Help Desk / Web Support

awhr.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- AWHR customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AWHR's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AWHR agent. This phone number is AWHR's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-675-2947 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call AWHR first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, AWHR has 1 phone number. It's not always clear what is the best way to talk to AWHR representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AWHR. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AWHR. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare AWHR Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated