AT&T Wireless Insurance Customer Service

Phone Number & Contact Info

AT&T Wireless Insurance's Best Phone Number

Toll-free·Calls Customer Service·Most popular AT&T Wireless Insurance number

How do I talk to a live human at AT&T Wireless Insurance?

A:Choose option 1-2, then wait on the line for a rep.

Does AT&T Wireless Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-9pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

AT&T Wireless Insurance Customer Phone Numbers

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AT&T Wireless Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose option 1-2, then wait on the line for a rep.
Here is how our research team describes the way the AT&T Wireless Insurance phone system greets you: Are you calling about your phone number? Yes or no?
Below are some clips we've found from AT&T Wireless Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"You have reached Asurion, and we are here to help you with all your AT and T device protection, AT and T ProTech support, AT and T Home Tech protection, and Samsung device warranty assistance. If you have not filled out or completed your claim form yet, go to protect advantage dot a t t dot com for easy access. The fastest, easiest way to start, complete, or check the status of your claim or receive support quickly from the AT and T ProTech team. Is to visit us online at protect advantage dot a t t dot com, where you can also review Assurant's privacy policy. Get started right now on any mobile device.
To receive a text with the link and more instructions, press one.
Great. Enter the mobile number area code first where the text should be sent."
Excerpt from a call with AT&T Wireless Insurance
Monday, March 11, 2024 11:31 PM

What are the hours and when should I call?

AT&T Wireless Insurance operates the call center for this 888-562-8662 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-9pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireless Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireless Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T Wireless Insurance is Friday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call AT&T Wireless Insurance

In summation, the best day to call AT&T Wireless Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T Wireless Insurance staffs the call center well on Friday.

Why Customers Call AT&T Wireless Insurance

If you have time to do a bit of reading before you call AT&T Wireless Insurance, we recommend you read over some of our problem-specific articles.

Is AT&T Wireless Insurance available for business accounts?

Yes, AT&T Wireless Insurance is available for business accounts. AT&T offers insurance coverage options tailored to meet the needs of businesses, ensuring their wireless devices are protected against unforeseen damage, loss, or theft. Business accounts are eligible to enroll in device protection plans, allowing them to file claims and receive replacements or repairs promptly. These insurance plans can cover a wide range of devices, including smartphones, tablets, and wearables, and offer benefits such as coverage for accidental damage, mechanical and electrical breakdowns, and loss/theft. With AT&T Wireless Insurance, businesses can have peace of mind knowing that their telecommunication devices are safeguarded against unexpected events that can disrupt their operations.

What is the cost of AT&T Wireless Insurance?

The cost of AT&T Wireless Insurance varies depending on the device you have and the coverage plan you choose. AT&T offers different insurance options for smartphones, tablets, and smartwatches. The monthly insurance premium can range from $7 to $15 per device, depending on the device's retail value. This fee covers protection against accidental damage, loss, theft, and mechanical or electrical failures. Additionally, a deductible fee may apply when filing a claim. The deductible amount varies based on the device, ranging from $25 to $299 per claim. It's essential to review the specific terms and conditions of the insurance plan to understand the coverage details and associated costs before making a decision.

What is the deductible for AT&T Wireless Insurance?

The deductible for AT&T Wireless Insurance varies depending on the specific device and insurance plan. For most devices, the deductible ranges from $25 to $299 per claim. Higher-end devices may have a higher deductible. It is important to note that deductible amounts may change over time, so it is recommended to review the terms and conditions of the insurance plan to get the most accurate information regarding deductibles. AT&T Wireless Insurance offers protection against accidental damage, loss, theft, and mechanical or electrical malfunctions. In the event of a claim, customers will be required to pay the applicable deductible, and a replacement device or repair service will be provided based on the coverage selected.

Top AT&T Wireless Insurance customer service problems

Click the link above to get answers to just about any AT&T Wireless Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More AT&T Wireless Insurance Customer Service Contacts

There are of course other ways to contact AT&T Wireless Insurance customer service besides the phone. Below we list the best ones, by medium.

AT&T Wireless Insurance Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- AT&T Wireless Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T Wireless Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless Insurance agent. This phone number is AT&T Wireless Insurance's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-562-8662 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call AT&T Wireless Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AT&T Wireless Insurance has 2 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T Wireless Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Wireless Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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