Updated

AEP (TX) Customer Service

Phone Number & Contact Info

AEP (TX)'s Best Phone Number

877-373-4858
Toll-free·Calls Customer Service·Most popular AEP (TX) number
Q:

How do I talk to a live human at AEP (TX)?

A:Calling this AEP (TX) number should go right to a real human being
Q:

Does AEP (TX) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AEP (TX) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this AEP (TX) number should go right to a real human being
Below are some clips we've found from AEP (TX)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling AEP. This call may be recorded for quality assurance. For English, press one. To report to report a hazardous condition such as a pole or wire down, press one."
Excerpt from a call with AEP (TX)
Tuesday, June 11, 2024 5:38 PM
In fact, much of this information on this page is superfluous because this AEP (TX) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

AEP (TX) operates the call center for this 877-373-4858 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AEP (TX) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AEP (TX) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AEP (TX) is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call AEP (TX)

In summation, the best day to call AEP (TX) is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this AEP (TX) number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call AEP (TX)

If you have time to do a bit of reading before you call AEP (TX), we recommend you read over some of our problem-specific articles.

What is AEP (TX)?

AEP (TX) refers to American Electric Power Texas, which is a subsidiary of the American Electric Power Company. AEP (TX) is an electricity provider that serves various regions within the state of Texas. They generate, transmit, and distribute electricity to residential, commercial, and industrial customers, ensuring a reliable source of power. AEP (TX) operates a vast network of power plants, transmission lines, and distribution systems to meet the energy needs of their customers. They strive to provide efficient and affordable energy solutions while maintaining the highest safety standards. AEP (TX) also focuses on environmental stewardship and promotes the use of renewable energy sources. With their experienced team and modern infrastructure, AEP (TX) plays a crucial role in powering homes and businesses across Texas.

What are the payment options for AEP (TX)?

AEP (TX) offers several convenient payment options for its customers. Firstly, you can choose to pay your bill online through their website or mobile app, ensuring a quick and hassle-free experience. Secondly, automatic bank draft is available to set up secure recurring payments directly from your bank account. If you prefer traditional methods, you can pay by mail or visit an authorized payment location near you. Additionally, AEP (TX) provides a pay-by-phone service for those who wish to make payments over the phone using their credit/debit card or electronic check. These versatile payment options make it easy for customers to manage their bills efficiently and choose the method that suits their preferences best.

What areas does AEP (TX) serve?

AEP (TX) serves a wide range of areas in Texas. As one of the largest electric utilities in the state, AEP (TX) covers a significant portion of the Lone Star State. Its service territory includes several major cities such as Corpus Christi, Laredo, Victoria, and McAllen. Additionally, AEP (TX) serves numerous rural communities and smaller towns across the region. Their commitment to providing reliable and affordable electricity extends throughout a diverse geographical landscape, encompassing both urban and rural areas. Regardless of whether you reside in a bustling city or a quiet town, AEP (TX) is dedicated to meeting the energy needs of customers across their expansive service area in Texas.

Top AEP (TX) customer service problems

Click the link above to get answers to just about any AEP (TX) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More AEP (TX) Customer Service Contacts

There are of course other ways to contact AEP (TX) customer service besides the phone. Below we list the best ones, by medium.

AEP (TX) Customer Help Desk / Web Support

aeptexas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- AEP (TX) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AEP (TX)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP (TX) agent. This phone number is AEP (TX)'s best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-373-4858 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call AEP (TX) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AEP (TX) has 1 phone number. It's not always clear what is the best way to talk to AEP (TX) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AEP (TX). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AEP (TX). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare AEP (TX) Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated