A:Press 1, then 2, then enter phone number.Our free phone can also navigate phone menus to get a live human at AC Hotels for you.
Q:
Does AC Hotels offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1, then 2, then enter phone number. For reservations. · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AC Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AC Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2, then enter phone number
Below are some clips we've found from AC Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with AC Hotels
Tuesday, April 16, 2024 2:10 PM
What are the hours and when should I call?
AC Hotels operates the call center for this 800-721-7033 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 103 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with AC Hotels at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AC Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AC Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AC Hotels is Thursday.The most busy day to call is Monday, which averages 122% more phone calls by comparison.Again, this is based on a sample of 103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call AC Hotels is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AC Hotels staffs the call center well on Thursday.
Why Customers Call AC Hotels
If you have time to do a bit of reading before you call AC Hotels, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any AC Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AC Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Wi-Fi troubleshooting: "I'm trying to hook up a Apple TV to the Wi Fi, and I can't get it to work."
- From a call lasting 4m 39s , Feb 4, 2025 1:16 AM
Requesting a receipt: "Trying to get a receipt."
- From a call lasting 1m 46s , Nov 20, 2024 4:30 PM
Internet assistance request: "I'm having trouble with the internet at one of your hotels."
- From a call lasting 4m 41s , Oct 25, 2024 1:25 AM
Hotel bill question: "I need clarification on a charge on my hotel bill."
- From a call lasting 49s , Jun 10, 2024 4:12 PM
Confirming reservation details: "I'm arriving late due to a bridal shower and need to confirm my reservation details at the AC Marriott in New York."
- From a call lasting 6m 50s , Apr 6, 2024 8:14 PM
Requesting extra supplies: "We need diapers to our room."
- From a call lasting 44s , Feb 4, 2024 7:03 PM
Information about why customers call AC Hotels is extracted from issues that customers have reported to GetHuman.
This is AC Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AC Hotels agent. This phone number is AC Hotels's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-721-7033 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call AC Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, AC Hotels has 2 phone numbers. It's not always clear what is the best way to talk to AC Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AC Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AC Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.