A.O. Smith Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular A.O. Smith number
Q:How do I get a live human at A.O. Smith?
A:Dial extension 4656, or dial 0 for an operator
Q:Does A.O. Smith offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

More A.O. Smith Customer Phone Numbers

800-433-2545 - Water Heater Customer Service
Toll-free · Direct to human (water heaters related questions) ·
800-845-1108 - Technical Support
Toll-free · Press zero ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this A.O. Smith phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial extension 4656, or dial 0 for an operator
Below are some clips we've found from A.O. Smith's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling water heater technical support. Please speak the serial number of the unit that you are calling about."
Excerpt from a call with A.O. Smith
Wednesday, February 28, 2024 10:50 PM
The first phone menu
"Thank you for calling water heater technical support. Please speak the serial number of the unit that you are calling about. Please say each number and letter separately. I'm sorry. I didn't hear that. Let's try this one more time. If it doesn't work, I'll get you to an agent. Please say each number and letters separately.
If you are calling about a residential product, press five.
For a commercial product, press six."
Excerpt from a call with A.O. Smith
Wednesday, April 3, 2024 2:37 PM

What are the hours and when should I call?

A.O. Smith operates the call center for this 800-527-1953 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this A.O. Smith phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like A.O. Smith staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call A.O. Smith is Sunday. The most busy day to call is Tuesday, which averages 130% more phone calls by comparison. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call A.O. Smith is Monday.

Why call this A.O. Smith number?

Below is a sample of recent calls to A.O. Smith, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking contact number: "Okay, what's the number?"
- From a call lasting 11m 40s , Feb 21, 2024 2:56 AM
Product information request: "I want to store my water purified air sweep."
- From a call lasting 1m 54s , Jan 3, 2024 1:44 PM

More Ways to Contact A.O. Smith Customer Service

There are of course other ways to contact A.O. Smith customer service besides the phone. Below we list the best ones, by medium.
A.O. Smith's website
http://www.hotwater.com/contact/ - Customer Service
Online customer service submission form
As a last, sometimes only, resort- A.O. Smith customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is A.O. Smith's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a A.O. Smith agent. This phone number is A.O. Smith's best phone number because 6,402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-527-1953 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call A.O. Smith first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, A.O. Smith has 3 phone numbers. It's not always clear what is the best way to talk to A.O. Smith representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for A.O. Smith. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like A.O. Smith. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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