Toll-free · 24 hours, 7 days · Direct to human (water heaters related questions) · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for A.O. Smith below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this A.O. Smith phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dial extension 4656, or dial 0 for an operator
Below are some clips we've found from A.O. Smith's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about."
Excerpt from a call with A.O. Smith
Wednesday, February 28, 2024 10:50 PM
The first phone menu
"Thank you for calling water heater technical support.
Please speak the serial number of the unit that you are calling about.
Please say each number and letter separately.
I'm sorry. I didn't hear that.
Let's try this one more time.
If it doesn't work, I'll get you to an agent. Please say each number and letters separately.
If you are calling about a residential product, press five.
For a commercial product, press six."
Excerpt from a call with A.O. Smith
Wednesday, April 3, 2024 2:37 PM
What are the hours and when should I call?
A.O. Smith operates the call center for this 800-527-1953 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 606 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the A.O. Smith call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this A.O. Smith phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like A.O. Smith staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call A.O. Smith is Sunday.The most busy day to call is Tuesday, which averages 74% more phone calls by comparison.Again, this is based on a sample of 606 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
Yes, A.O. Smith products are highly energy efficient. We prioritize designing and manufacturing products that minimize energy consumption while providing optimal performance. Our advanced technology and engineering expertise enable us to create energy-saving solutions across our range of products, including water heaters, boilers, and filtration systems. Our products are built with innovative features such as high-efficiency motors, superior insulation, and smart controls, ensuring efficient operation and reduced energy waste. A.O. Smith is committed to sustainability and meeting or exceeding industry standards for energy efficiency. By choosing our products, customers can enjoy significant energy savings and contribute to a greener future.
Yes, replacement parts for A.O. Smith products are readily available. We understand that components may wear out or become damaged over time, so we offer a wide range of replacement parts to ensure the continued function and longevity of our products. Whether you need a new motor, heating element, control board, or any other part, we have you covered. Our extensive network of authorized dealers and service centers conveniently stock these replacement parts, making it easy for customers to find and purchase what they need. Additionally, our website provides detailed information on how to identify and order the correct replacement parts for your specific A.O. Smith product. Rest assured, we are committed to helping you keep your A.O. Smith product running smoothly for years to come.
A.O. Smith products can be purchased from various authorized dealers and retailers across the United States. This includes big box retailers, plumbing supply stores, and online marketplaces. To find a specific location near you, visit the "Where to Buy" section on the A.O. Smith website. Here, you can enter your zip code or city to get a list of nearby stores that stock A.O. Smith products. Additionally, you can explore their online partners' websites for the convenience of shopping from the comfort of your home. With a wide distribution network, customers can easily find and purchase A.O. Smith products from their preferred local or online seller.
Click the link above to get answers to just about any A.O. Smith customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to A.O. Smith, and their purpose. Are any of these similar to the reason you are trying to call?
Replacement part issue: "The blower motor or the fan is running nonstop."
- From a call lasting 10m , Oct 18, 2024 8:34 PM
Email issue resolution: "How do you know how to check spam?"
- From a call lasting 10m 12s , Aug 28, 2024 9:14 PM
Information about why customers call A.O. Smith is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- A.O. Smith customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is A.O. Smith's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a A.O. Smith agent. This phone number is A.O. Smith's best phone number because 6,402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-527-1953 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call A.O. Smith first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, A.O. Smith has 3 phone numbers. It's not always clear what is the best way to talk to A.O. Smith representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for A.O. Smith. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like A.O. Smith. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.