my screen on my iphone is cracked so it will not let me put my passcode in and now it i...

GetHuman1483260's customer service issue with iTunes from November 2018

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The issue in GetHuman1483260's own words
my screen on my iphone is cracked so it will not let me put my passcode in and now it is telling me "iphone is disabled connect to itunes". I have talked to itunes representatives, apple and my carrier all day trying to figure out why no one can fix this issue. I know the password and stuff and tried login onto itunes on my computer and it did not let me but i put it in on find my iphone and it all worked. I am just very confused on what im suppose to do with it saying connect to itunes but it wont let me sign in on my computer instead its trying to send me stuff on my phone when it is disabled. All of it makes so sense and i would like to speak to someone that can help me.
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iTunes

Customer service issue
Reported by GetHuman1483260
Nov 3rd, 2018 - a mon ago
I have an issue with iTunes too
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Seen by 1 customer so far
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Timeline
GetHuman1483260 started working on this issue
Nov 3rd 7:15pm