Hi there**I hope you are well?**I downloaded the Testkid application on Sunday, offerin...
GetHuman779553's customer service issue with iTunes from June 2018
Help with my iTunes issue
Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman779553's own words
Hi there**I hope you are well?**I downloaded the Testkid application on Sunday, offering me a free three-day trial. After the poor results I cancelled my subscription that same day, as well as deleted the application from my iPhone - which you can verify according to my device serial number - DNPW*J**JCLJ.**Funds went out of my bank account this morning, and I want a full refund, an amount of R***,**, due to cancelling my subscription within the free three-day trial period according to the terms and conditions.**Please contact me on my email address below, I am in South Africa.**My cell number is *** ** *** *******Many thanks and kind regards*Samantha Fourie
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