I got and email stating I paid $**.** on an ap that I do not have on my iPad. When I tr...

GetHuman-jhouglan's customer service issue with iTunes from June 2018

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Help with my iTunes issue
Before contacting them, items GetHuman-jhouglan may need:
Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
GetHuman-jhouglan's next move: have a iTunes rep call.
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Tip from another customer
If you are looking to cancel an order go to the email with the purchase ID attached to it or within the email from Apple. You should be able to "Report" the purchase and therefore refund or cancel the purchase. You can also click https://www.apple.com/emea/support/itunes/contact.html. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there in chatting which will have a time estimate on how long until you reach a live agent.
The issue and preferred resolution, in GetHuman-jhouglan's own words:
I got and email stating I paid $**.** on an ap that I do not have on my iPad. When I tried to cancel the purchase the form asked for my social security number which was a big red flag. Please help. ***-***-****
I trust that iTunes will make this right and come up with a resolution that is fair.
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iTunes

Customer service issue
Reported by GetHuman-jhouglan
Jun 4th, 2018 - 16d ago
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Timeline
GetHuman-jhouglan started working on this issue
Jun 4th 7:15pm