Someone got into our account and charged stuff and we don't even use itunes

GetHuman744202's customer service issue with iTunes from June 2018

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Help with my iTunes issue
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Username, Email on Account, Phone number on Account, Order Number, Confirmation Number, and Name of Account Holder
GetHuman744202's next move: have a iTunes rep call.
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The issue and preferred resolution, in GetHuman744202's own words:
The problem I ran into: Someone got into our account and charged stuff and we don't even use itunes
I trust that iTunes will make this right and come up with a resolution that is fair.
Help with my iTunes issue
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iTunes

Customer service issue
Reported by GetHuman744202
Jun 3rd, 2018 - 2 mons ago
I have an issue with iTunes too
Not resolved
Seen by 4 customers so far
Similar issue to 556 others
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Timeline
GetHuman744202 started working on this issue
Jun 3rd 2:16am