I sell many DVDs on eBay, many that I get from library book sale donations: used, refur...

GetHuman-filmania's customer service issue with eBay from November 2018

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The issue in GetHuman-filmania's own words
I sell many DVDs on eBay, many that I get from library book sale donations: used, refurbished and new. I have recently been getting several buyers who have bought new sealed DVDs, then claim, after they've opened them, that the discs skip or are scratched and they want refunds. Have you personally ever bought a new, or even a refurbished DVD or Blu Ray that when opened, was scratched or didn't play? What is to prevent my customers getting to watch--or even copy--my DVDs for free, claim they are faulty, and then make me pay for return shipping, letting them watch a movie for free. They also send me back the disc, now opened or damaged and of less resale value than when it was sent. My product return ratings on eBay also suffer. I'm out time and money. Can I refuse to take returns? What recourse do I have, and what incentive do I have to sell DVDs on your platform? Do you have any suggestions?

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eBay

Customer service issue
Reported by GetHuman-filmania
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18196 others
0 customers following this

Timeline

GetHuman-filmania started working on this issue
Nov 6th, 2018 10:27pm