Ebay item number: *************Item: GIRARD-PERREGAUX VINTAGE **** REF.**** **K GOLD BE...

GetHuman-nsimeon's customer service issue with eBay from October 2018

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The issue in GetHuman-nsimeon's own words
Ebay item number: *************Item: GIRARD-PERREGAUX VINTAGE **** REF.**** **K GOLD BEAUTIFUL RECTANGULAR AUTOMATIC (watch)*Condition: Pre-owned*Seller information: katelogv (Alexandre Molodkov)*Item price: Paid $*,*** with PAYPAL on Sep **, **** **:** PDT - $**** price plus $*** via FedEx Int'l Economy*Item number: **************Shipping service *FedEx International Economy - Delivered on Friday, Oct *, *****My claim: Seller katelogv misrepresented an item in his description on eBay:*Seller's description of item number: ************: "It is in excellent working condition, with all the functions working properly. The watch has not been serviced recently." *Facts: The watch stopped working after less than two weeks of intermittent use. Within * days I brought it to the only authorized Girard Perregaux dealer near my home (I am a teacher in Southeast Asia). The authorized dealer said the watch (*) had a severely damaged escape wheel (sometimes called an escapement) that had to be replaced* and (*) had not been serviced in a very long time. He provided a written estimate to repair the watch with genuine Girard Perregaux parts for NT **,*** ($***.** at current exchange rates). This is a very high-end watch and the parts are expensive, as are technicians authorized by the manufacturer to fix them. Substituting non-genuine parts would drastically reduce the value of the watch.*Actions taken: When the watch stopped working on Thursday, October **, I alerted eBay there was a problem. At that point I didn't know whether it was a simple fix or if the watch itself was fake. Within hours the Seller offered a partial refund of $***. I rejected this because I had no way of knowing the extent of the problem and I wanted to reserve the right to return the watch. For Girard Perregaux watches, there are no repairs for $***. The parts alone are very costly. *When I rejected the $*** partial refund, the Seller immediately requested I return the watch. But this is not the deal we made. He offered, and I paid for, a Girard Perregaux watch for $**** that " is in excellent working condition, with all the functions working properly." *Once the authorized Girard Perregaux dealer assessed the watch on October ** and told me the problem, I immediately notified Seller that the partial refund should equal the exact amount of the repair - $***.**. He now refuses any refund amount, claiming "eBay rules" prevent him from making another partial refund offer, and insists on return. I do not wish to return the watch* I want enough of a refund so that I receive what Seller agreed to: a $**** Girard Perregaux watch that " is in excellent working condition, with all the functions working properly."
Issuing a partial refund in the amount of the repair so I get what I paid for.
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eBay

Customer service issue
Reported by GetHuman-nsimeon
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 17203 others
0 customers following this

Timeline

GetHuman-nsimeon started working on this issue
Oct 24th, 2018 8:27am

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