We bought our phone Samsung Galaxy Note *, Model: SM-N***F, S*N: R**J*JDJ**A from ebay...

GetHuman-slavex's customer service issue with eBay from June 2018

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The issue in GetHuman-slavex's own words
We bought our phone Samsung Galaxy Note *, Model: SM-N***F, S*N: R**J*JDJ**A from ebay from seller alideals-uk. It was advertised as “Samsung Galaxy Note * SM-N***F **GB (Unlocked) Black-White UK*EU WARRANTY-NEW *Gold,NEW*”. When we received the phone it looked exactly as new one. We made several photos which are attached. Few months after purchase phone stopped to work. We contacted Samsung UK and they confirmed that each new phone Samsung Galaxy Note * have two years warranty and accepted the phone for repair. After they received the phone at their repair hous they discover some inconsistencies between phone and its description in their database. Because of this they refuse warranty repair and explained to us that this is not a new phone (probably refurbished). We think that there is a fraud: From seller advertisement is clear that the phone is new one not refurbished, but Samsung does not recognise it as a new phone. We would like to have what we purchased -new phone (which has two years manufacture warranty according to Samsung) not refurbished one without warranty or our money back.
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Customer service issue
Reported by GetHuman-slavex
Jun 4th, 2018 - a yr ago
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Seen by 3 customers so far
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GetHuman-slavex started working on this issue
Jun 4th, 2018 6:15pm
GetHuman-slavex confirmed the issue is fixed. Hooray!
Jun 8th, 2018 6:26pm
GetHuman-slavex indicated the issue is not fixed yet.
Jun 8th, 2018 6:27pm