A duplicate eBay account has been set up or created using my email address some months...

GetHuman5299448's customer service issue with eBay (UK) from September 2020

Help with my eBay (UK) issue
The issue in GetHuman5299448's own words
A duplicate eBay account has been set up or created using my email address some months ago. I reported this to eBay at least twice as I was receiving special offers from eBay to sell for £* max fees etc., but the username of the account was wrong and had not been set up by myself. This duplicate account has now begun being closed which will take **-** days but I am concerned that my email address data has been compromised. In addition as a seller I am losing out on eBays special selling fee rates as they are being sent to the duplicate account and not to my registered account. *I have spoken and chatted to eBay advisors today with limited results - the duplicate account is being closed but no one can assure me my email address and data has not been compromised and no one can send me a current £* max listing fees offer which other members of my family have received today - so I cannot sell with the benefits of the offer. *I would like to be reassured that my email address is safe and is not being used or accessed by anyone else - it should not be as eBay's systems should not allow more than one use of any email account - but I want to know. Also I want to have the special selling offer sent to me straight away as it's their mistake it has been going to a duplicate account which will now take **-** days to be cancelled and which has been set up by some unknown person or system issue using my email address, so I can start selling.

GetHuman5299448 did not yet indicate what eBay (UK) should do to make this right.

How GetHuman5299448 fixed the problem
I also closed the duplicate account to speed up the cancellation process. I could not get any help from eBay with regards to my personal email data or how this account came to be created. I have accepted this as a lesson to be learnt when using huge international platforms such as eBay, they cannot resolve problems such as this, you have to be able to do it yourself.
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eBay (UK)

Customer service issue
Reported by GetHuman5299448
Sep 25th, 2020 - 2 years ago
Fixed
GetHuman5299448 shared how to fix
Seen by 6 customers so far
Similar issue to 4890 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman5299448 started working on this issue
Sep 25th, 2020 11:39am
GetHuman5299448 confirmed the issue is fixed. Hooray!
Sep 27th, 2020 10:08pm

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