eBay (UK) Customer Service Issues

Hello, I purchased an item approximately 2 months ago, but was not satisfied with the color and quality. I contacted the seller to return the item and receive a refund. They agreed, so I paid £4.10 for postage to ensure the item reached them hassle-free. Although they refunded the postage cost, they have not refunded the full amount. Additionally, the seller is persistently asking me to remove my feedback, despite my refusal. I requested multiple times to cease the emails and messages, but they continue to contact me. I am feeling overwhelmed and unsure of what steps to take next. Any advice would be greatly appreciated.

Hello, I am writing to share my unfortunate buying experience on eBay with the seller farsha_36. I purchased three items from this seller in one transaction, and one of the items, a sofa, arrived with a broken leg. Despite my efforts to address the issue, the seller was uncooperative and only offered a partial refund that did not cover the repair cost. The seller continuously changed their promises and eventually claimed to have refunded me via PayPal, but the transaction was unsuccessful. I have tried to resolve this matter within eBay's policy, but the seller's behavior has been deceitful. I have all the relevant communication documented and have also initiated a return for another item I purchased from the same seller. I am requesting eBay to reopen my case for investigation and take appropriate action against this seller. Sincerely, Linna

My package hasn't arrived, and the tracking falsely claims it's been delivered. I'm currently at home, the only resident in a single-entry building. My friend Julie was here to collect the delivery as I'm unable to lift items due to my recent hospitalization. The tracking indicates delivery to HP16 O... signed by someone with initials SRI, whom I don't recognize. I'm recovering from a serious surgery and was expecting a knock at the door for the delivery. Since it didn't happen, I'm unsure where my package is and who received it.

In July, we encountered a problem with the Gallery Plus feature on one of our listings. Despite not selecting this option, customer support assisted in resolving the issue promptly and refunded our account. Unfortunately, in September, we faced a similar situation with two items affected by this option. The items in question are as follows: - Item #1: [redacted]72 - Firstbus / First Group New Style Long Sleeve Shirts 17.5 Collar x2 (new) - Item #2: [redacted]80 - Firstbus / First Group New Style Short Sleeve Shirts 17.5 Collar (new) Given the low value of these items, additional promotion does not seem necessary. We seek to have the charge removed as we have never intentionally selected this option and have been vigilant in avoiding it. Your help in resolving this matter would be greatly appreciated. Best regards, Donna

Hello, I reached out to the seller to cancel my order, and they agreed to refund me. Even though I initiated a return case, I closed it because the item had not left the seller's possession. The seller informed me that on their end, they cannot close the return through eBay's system, which prevents them from automatically issuing a refund. To resolve this, I suggested that the seller refund me directly via PayPal. The seller is polite and willing to cooperate but is concerned about accidentally double refunding me. I believe the only option now is for the seller to refund me directly through PayPal, without risking a double refund. Could someone please confirm this information to the seller? We both want to resolve this issue amicably, but there seems to be a technical hurdle with eBay's system. Please let me know if you need any additional details. Thank you in advance. Best regards, JS

I need some assistance with the following purchase: Order number: 11-05[redacted]7 Item number: [redacted]57 After contacting the buyer as advised and not receiving the item, they mentioned sending another one, but it never arrived. When attempting to reach the seller, I discovered my purchase had been deleted from eBay. Despite trying the Resolution Center without success, an eBay representative later provided me with a reference number: 2LU22505R[redacted]V, which still didn't work. After a series of unsuccessful attempts and wasted time, I finally discovered your email address two days later. Thank you, J.

Hello, I purchased a new, sealed ecig - an INNOKIN ENDURA T22E MOD STARTER KIT with blue color coils from an authentic UK seller. My order number is 13-05[redacted]9SOLD with an order total of £23.49 placed on 09 Sep [redacted]. Upon receiving the package, I tried to charge and use it, but the battery was dead and unresponsive. Despite contacting the seller and opening a refund case due to being ill with an enterocutaneous fistula and unable to return the item within the 30-day deadline, the case was closed without resolution. I have since purchased a working ecig from a different seller. I feel unfairly treated for not being able to meet the return deadline while dealing with my health condition. I am seeking a refund and would appreciate assistance in resolving this issue. Thank you, Miss M

Dear Sirs, I recently received a message from eBay inquiring if the seller has refunded me for the electronic flea comb. I reached out to the seller stating the item doesn't work. The seller asked me to send it back in a large 2nd class stamped envelope, highlighting not to hand it to the postmaster to avoid extra charges. Despite following these instructions, I have not received a refund yet. Upon contacting the seller for an update, he offered a replacement which I declined as my carers already purchased one elsewhere due to my disability. I politely requested a refund instead. After not hearing back, I followed up today, only to receive a rude reply instructing me to contact the resolutions center. This treatment is incredibly upsetting after complying with the seller's return instructions.

Whenever attempting to log into eBay, I encounter the following message: "Call us at 0[redacted] and reference security code [redacted]3. This is not the same confirmation code used to verify your account." I am perplexed as to why my account has been blocked, as I recently won an item that I now need to pay for. I am concerned that this issue may cause me to lose the bid altogether. Despite numerous unsuccessful attempts, including waiting on hold for over an hour without any assistance, as well as resetting my password to no avail, I am still unable to access my account. I kindly request assistance to resolve this matter promptly. Additionally, the message claiming eBay customer service is available 24/7 seems inaccurate, as I have received messages stating otherwise when trying to contact them. Please ensure this information is updated accordingly. Thank you. Samara A-H.

I bought a Rolson Stainless Steel Border Fork and Rolson Stainless Steel Border Spade on 26/9/[redacted] from eBay as a guest. I paid £21.99 for the fork and £2.95 for the spade, totaling £24.94. Despite being notified that they would arrive between 2/10/[redacted] and 3/10/[redacted], I haven't received them as of 4/10/[redacted]. Hermes Couriers informed me on 30/9/[redacted] that they would provide delivery details, but I haven't heard anything. I only received the Rolson Stainless Steel Spade, not the fork I paid for. After reaching out to eBay Customer Support Chatline and consulting my solicitor, I obtained a Claim Number from eBay and lodged a complaint with the seller and Hermes Head Office. eBay advised me to contact Hermes Couriers Head Office before they can refund me. If I don't receive the missing items soon, I will involve my solicitor again. My order number is [redacted] and item number is [redacted]. I will continue following up with eBay Customer Support Chatline and my solicitor.

I purchased a book on eBay for £11, advertised as clean with no highlights or writing, but received it with marks and highlighting. I also ordered another £3 book, which has been posted but not delivered yet. I have contacted your company via email twice and called ten times, without a response. As an A level drama student, it is crucial I have the correct book. I expect a reply within 1-2 hours, or I will escalate this further. I have invested time and money into your company, and if my item doesn't arrive today, I will take this matter to trading standards and publicize my experience. I understand the challenges of Covid-19 but waiting for nearly two weeks without resolution is unacceptable. I urge you to address this promptly.

I recently received only the Rolson Stainless Steel Garden Border Spade when I was expecting to receive a Fork as well. I paid £24.94 for both items. This issue has occurred before, and I have consulted with my solicitor who has advised that Hermes is responsible for the missing item. I have previously contacted EBay Customer Support regarding a similar incident involving Hermes. To resolve this matter promptly, I have provided my email (c***@talktalk.net) and the order details: Order no (20-05[redacted]3) and Item no ([redacted]18). Thank you for your attention to this matter. P.S. I received the Rolson Stainless Steel Border Spade today from Hermes Courier at 12:42, 5/10/[redacted], Monday, without the Fork I paid for. Please respond to me as soon as possible.

I purchased a mirror for £71.50, only to discover that the seller had actually bought it from Dunelm for £55 in my name. Since Dunelm offers free delivery and returns, I want to return the mirror for a refund and buy it directly from Dunelm at a cheaper price. The seller agreed to the return but has been uncooperative and rude. I printed a return label from eBay, but it was for the wrong carrier and weight according to Royal Mail. The parcel must be sent via Parcel Force. I have reached out to the seller for the correct label, but I am worried about their lack of assistance given our past interactions.

Subject: Assistance Needed with Refund Issue Hello, I am reaching out regarding a recent purchase of Kandoo wipes that was cancelled by the seller, leading to a promised refund of £25.81 that has not been processed yet. The seller has not been responsive and explained that refunds after cancellations are automatically dealt with by eBay. However, I believe it is the seller's responsibility to issue the refund directly without involving me in the process. I kindly request your assistance in ensuring the refund is processed promptly. Thank you for your help. Best regards, Darren

Regarding the return of the Faux Leather Ottoman Storage Gas Lift Up Bed + Memory Mattress #[redacted]89: On 03/10/20, only a part of the item was received, prompting a request for a return. Despite the request, the seller proceeded to send the missing part. Subsequent communication reiterated the desire to cancel the order, but the seller advised against it, instructing to wait for the complete item before initiating a return. Once the seller convinced the buyer not to return the item due to the missing part, the remaining piece was sent. The seller then informed the buyer that returning the item would incur costs since it was already in transit. The buyer feels this situation is unfair and requests that the seller retrieve the bed without any additional charges. A resolution to this matter is sought promptly. Thank you.

Hello, I recently listed an 18ct gold bracelet for sale on eBay. The item number is [redacted]74. Initially, I requested that the buyer collect the item. However, the buyer with the ID colb-[redacted] requested to have it shipped as a birthday present for his wife, expressing a willingness to proceed with the sale without the option for a return. I decided to post the bracelet yesterday using Royal Mail special delivery. Unfortunately, the buyer has now messaged me requesting a return. I am concerned that this could be a potential scam where he might return a false item. I would appreciate any advice on how to handle this situation as I suspect fraudulent activity. Thank you for your help. Best regards, Mojtaba Z. eBay ID: mzoh66

Hello, I have recently sold an item to a customer, and they mentioned they have not received it. I acknowledged the issue on my end and assured them I would investigate promptly and provide an update. Despite this, the customer followed up asking about the item's status. I reiterated my commitment to updating them later in the day and proposed a refund if they preferred due to their frustration over the delay. The customer opted for a refund, which I processed immediately along with an apology for the inconvenience. Subsequently, the customer left negative feedback. I reached out in an attempt to address the situation and preserve my business's reputation, offering a £20 payment for the trouble and suggesting they reconsider the feedback, but have not received a response. I value my business's image and would appreciate any advice on resolving this matter to prevent further negative reviews.

Hello! I've been an eBay customer for around 15 years. My wife also uses eBay for her business. I recently tried to sell three DVDs on the platform, but my account was permanently suspended. I'm not sure why this happened; perhaps I made a mistake on the application form due to my age and memory issues. Can someone help me with this? You can reach me at [redacted] or via email at [redacted] Thank you.

I made a purchase on eBay three weeks ago, a four pack of Lux soaps for £6.99, but I have not received the item. I am unable to reach eBay, and the seller has not been helpful despite promises to assist. I am disappointed with the service and the lack of communication. As someone on benefits, it is important for me to get my money back. I have tried to resolve this with the seller, but they are not responding to my messages. I am reaching out for assistance as I cannot afford to lose this money. Can you please help me get a refund through eBay as I have not received the item? I am being honest about the situation and really need support with this matter. Thank you for your help. Miss Dawn Nicholls

I don't believe I did anything wrong to warrant being suspended. I was simply browsing Xbox [redacted] deals to purchase. As a result of my account suspension, I missed out on my £5 discount. I urge you to review my account thoroughly and rectify any errors that may have occurred. I kindly request the reactivation of my promo code for future use and a £10 discount to compensate for the misunderstanding. It seems that my account status has been misrepresented, which could potentially impact my job prospects. If this issue persists and affects my opportunities, I will hold eBay responsible. I trust that you will address this matter promptly.