eBay (UK) Customer Service Issues

Payment Management Issue I am registered under the business name Alex Carouni with the address Ammochotou Str., 31, [redacted] Geri Nicosia Cyprus. I am facing an issue when trying to relist new items on eBay. I receive a red message stating that my account needs to be enabled for managed payments, interrupting my ability to list new items. It directs me to register at ebay.co.uk/startpayments with a reference number (e.71[redacted]x). As I am based in Cyprus, I do not have a bank account with a UK sort code necessary for managed payments registration. My only bank account is with a local bank operating in Cyprus. I require assistance to resolve this issue. Thank you.

Hello. I made purchases on eBay for two exhaust parts for my car from a seller. Despite several attempts over three weeks, the seller keeps canceling my orders after payment. My parts were eventually delivered outside my home, but luckily a friend spotted them and informed me. After paying a garage to install them, it was discovered the parts were not manufactured correctly. I've contacted the seller, who admitted the mistake but refuses to issue a refund for the purchase and fitting costs. Other buyers have also faced issues according to their feedback. I seek assistance to resolve this matter as I've incurred additional expenses due to the ill-fitting parts and the uncooperative seller. My order numbers are [redacted], and the item IDs are [redacted]12 and [redacted]37. Additionally, I've paid an extra £80 for the garage fees. I demand a full refund totaling £[redacted].29, but the seller refuses. I'm considering visiting them to address this egregious situation as they continue to deceive buyers on eBay. Your attention to this seller is necessary.

Hello, I need assistance with a recent purchase I made at The Pine Centre for a wardrobe. The listing for the wardrobe did not specify that it may not fit in all rooms, particularly those with narrow staircases. When the wardrobe arrived, the delivery team indicated it was too wide for my stairs and offered to modify it for an additional 30 pounds. I'm unsure if it's reasonable for me to cover this extra cost when the seller could have clarified the dimensions better to avoid such issues. Thank you for your help.

I attempted to list a traditional Moroccan product on your website because sales have declined at my local store. However, during my initial publishing attempt, I was informed that my selling limit was insufficient. Upon trying to access my account later, I received a message stating that my eBay account had been suspended due to concerns with my account activity. The message mentioned the option to verify my account directly and urged against creating a new account, underscoring the importance of account integrity and community safety.

I am experiencing confusion as there seems to be an error with eBay showing two tracking numbers for one item. Only the Bergamo tan brown bag with tracking number 050568DEFF6 has arrived, while the Radley grab bag assigned tracking number NV[redacted]05GB is incorrectly marked as delivered when it has not been received. I have reached out to both sellers for assistance, and they have provided proof of postage. I am unsure how both tracking numbers got linked to one bag and why they are both showing as delivered. I am wondering who should be held accountable for this mix-up, eBay or Royal Mail.

Hello, I am Morgan_0200. Today, I bought a Body Shop lipstick for £9.00 from Kathy Baskerville. The order was placed on 21 Sep, [redacted], with the order number 05-05[redacted]4. I used a £4.00 coupon (Redemption code: L2BTST8MW2LTHNQM) during payment to reduce the price to £5.00. However, upon checking my Paypal payment, I see that I was charged £9.00 instead of £5.00. Even though the coupon was redeemed, the discount was not reflected in the final amount. I only made this purchase today and cannot locate the reward coupon. Can this issue be resolved promptly? I would also appreciate it if there was a contact number provided for direct communication. Thank you.

Issue: Company's eBay account suspended without explanation. I am an employee of Metronaps, trading as Sleepwing Ltd in the UK. We have surplus massage chairs we sought to sell on eBay. Soon after creating a business account, I received a suspension email. The message cited unspecified risky account activity resulting in permanent suspension and warned against setting up new accounts. I established the UK-based account from Denmark, our UK entity operates from a registered office, and I lack insight into the linked PayPal account’s history. Attempting to contact eBay elicited accusations of being a scammer, discouraging further attempts. Our reputable company uses official channels, yet remains blocked. Repeatedly rejected, I seek assistance in rectifying this issue and unlocking the account for legitimate business purposes. I am puzzled by the forceful action taken against our well-established company without prior misconduct. Hoping to resolve this matter, I seek guidance on how to engage with eBay effectively to address this unjust suspension.

I am dissatisfied with a buyer who accepted a lower offer without waiting for me to confirm postage and packaging prices that were inaccurately low. Due to this, I have incurred losses on items sold. Despite explaining the situation, I have received negative feedback unfairly as the buyer purchased the item before I could verify the post office rates. I kindly request the removal of this negative feedback or the ability to amend the feedback left for the buyer. As a loyal customer with over [redacted] transactions over the years, I am disappointed by the lack of customer support to address this issue. If unresolved, I may have to reconsider my account with your platform. It would be greatly appreciated if a representative could reach me at the provided number. Thank you.

Subject: Assistance Needed for Mrs. Carole Devane's Return Hello, I am reaching out to address an urgent matter on behalf of Mrs. Carole Devane, who is an individual with disabilities. Carole purchased a cabinet that does not meet the necessary standards and is causing her significant distress. As Carole lives in a small room, returning the cabinet has become a daunting task for her. She lacks the means to print a return label as she does not own a printer, and the complexities of the return process have only added to her anxiety. Upon my assessment of the cabinet, it became evident that the product is unsuitable for its intended purpose. The cabinet is insecure, not weatherproof, and unable to withstand wind conditions. These issues have left Carole feeling overwhelmed and dissatisfied with her purchase, considering the financial strain it has put on her limited budget. In light of this situation, I kindly request your assistance in facilitating the return process for Carole. As she is unable to manage this task independently, I believe it is crucial to alleviate her distress by guiding her through the return procedure. Your prompt attention to this matter would greatly benefit Carole and provide her with much-needed support during this challenging time. Thank you for your understanding and cooperation. Best regards, Claire Jauffret eBay Member

I made a purchase on May 29th with the anticipation of receiving it by June 1st. Unfortunately, I got an email notifying me that my item had been delivered, but I hadn't received it. After contacting the seller on June 1st to express my situation, they advised me to wait another day, which I did, yet nothing arrived. I then requested the seller to investigate with their delivery service, but this only led to a series of unproductive exchanges. At one point, I was told to expect a letter for signature from their delivery service, but upon its arrival, there was nothing to sign. As the back-and-forth continued, the seller has become unresponsive to my attempts to reach out through calls, emails, and text messages. When I review my purchase history, the specific item isn't listed, yet I possess the item number and other related details: Order [redacted]: 05-05[redacted]1, Item number: [redacted]24, Seller: Mobileo-10.

Hello, I have been eagerly anticipating the delivery of an item I purchased, which cost me a significant amount of money. Unfortunately, I have not yet received it. I contracted COVID-19 and was unwell for more than a month, but now I am recovering. I kindly request a refund as I paid nearly £[redacted] for this item. The expected delivery date was around 7th August [redacted], and it is apparent that the item has not reached me. I am disappointed that eBay is disclaiming responsibility for this purchase. I urge you to investigate this matter, as it is clear that the item has not been delivered. I cannot afford to lose this money, and I trust that eBay will assist me in resolving this issue promptly. My eBay username is diamond..hacker, and the item number is [redacted]91 for the amazing neon green opal. Thank you for your attention to this matter.

Hello, I recently sold a Hugo Boss fragrance set, item number [redacted]24. Unfortunately, the buyer received the package with one bottle missing and another one damaged. I promptly contacted Royal Mail to process a claim, but they require photographic evidence. I've tried reaching out to the buyer multiple times, offered a partial refund, and explained the situation regarding the limited refund from Royal Mail. However, I have not received a response from the buyer, and my PayPal account has been debited the refund amount, leaving me in a negative balance. This situation is affecting my ability to process orders from other customers. Royal Mail suggested the damage likely occurred in one of their machines. I feel unfairly penalized for an issue that was out of my control. Any advice on how to proceed would be appreciated.

Hello, I'm Holly Mellor. I tried to create an account on your website today to purchase some textbooks. However, when I attempted to register, it indicated that my email address was already in use for an account, which I did not create. I tried to reset the password for the account that was supposedly mine, but it informed me that the account had been suspended. I have never used eBay before to buy or sell anything, so I am confused as to how my email was used to set up an account that then violated guidelines. I am seeking your help to resolve this issue as someone seems to be fraudulently using my email, and I urgently need these essential textbooks for university. Thank you, Holly.

Hello, I am seeking assistance with reinstating my account or gaining clarification regarding the specific rules or policies I have breached multiple times, resulting in the permanent suspension of my account. Despite being a new user with a verified email and Paypal account, my account was suspended after my initial listing without a clear explanation. The notifications I received mentioned policy violations but failed to specify the exact nature of the infractions leading to the permanent ban. When reaching out to customer service for clarification, I was informed that my account poses a serious threat to the platform's safety, a statement I find perplexing given my genuine identity and legitimate credentials. eBay representatives declined to disclose the reasons behind the suspension, stating it is permanent and any attempt to create a new account would meet the same fate. This situation is incredibly frustrating, especially considering the absence of a detailed explanation and the daunting task of digesting extensive policy documents. I am eager for eBay to assist me in reinstating my account or providing a comprehensive account of the policies I have repeatedly breached to warrant a permanent suspension. I am keen on utilizing the platform to sell my collection of antique typewriters to the US market and would appreciate any guidance or suggestions from the community. Thank you for any assistance offered. Warm regards, [Initials]

I recently discovered that a duplicate eBay account was created using my email address several months ago. Despite reporting this to eBay multiple times, the issue persisted, causing me to miss out on special selling offers and potentially compromising my email data. While eBay is in the process of closing the duplicate account, I remain concerned about the security of my email address. I have contacted eBay support, but have not received satisfactory assurances regarding the safety of my data or the receipt of current selling fee promotions. I expect eBay to take responsibility for this error by securing my email address and providing me with the missed selling offer immediately.

I have been trying to resolve this issue for the past three days without any progress. Despite multiple promises, I have not yet received the photographic evidence I requested. I have decided to cease communication with her. She now has 24 hours to provide the necessary evidence for my claim. If not, I will involve the police. I am disappointed in eBay for not taking action in this matter. According to Royal Mail, if she received the item damaged, it should have been in an apology bag with an explanation note, which she never received. This situation is preventing me from claiming a refund, while she will still get her money back. I plan to share my experiences on social media with photographic evidence to support my claims. The woman at the post office can verify how I sent the item, contrary to her claims. I find it unacceptable that this situation has dragged on for days without resolution and that eBay has not offered any assistance.

Hello, I recently purchased a bird cage for my budgie based on the caption that mentioned it was suitable for a budgie. However, upon receiving it yesterday, I realized the cage is much smaller than expected. The size is definitely not suitable for any bird, let alone a budgie. I have difficulty understanding measurements, and I solely relied on the description mentioning it was suitable for a budgie, so I bought it. I believe the seller should clarify that this cage is very small rather than just stating it is suitable for a budgie. I am disappointed by this misleading information, especially since I urgently needed a cage for my new budgie. The seller should be more transparent to avoid disappointing other buyers. Thank you for addressing this issue.

I have a question regarding item #[redacted]36, with the auction ending on 23-Oct-20 12:55:47 BST. It is a Heavy Duty Portable 12V Electric Car Tyre Inflator 150PSI Air Compressor Pump UK. The seller is declining to refund me for a faulty product and wants a video or a description of the issue, which I have provided. Despite three previous emails, they now question if I received the product. As an elderly gentleman not very familiar with modern technology, it's unreasonable to expect me to film the internal workings of an electrical compressor. I am puzzled about why a seller with [redacted] negative feedbacks is allowed on eBay, further mistreating customers. I request a refund of my money. Thank you.

Hello, I am a seller on Ebay with the username lucampo_dywtp3b. Regarding item number [redacted]10, the item listed as "L K BENNETT LADIES SNAKESKIN LEATHER COURT SHOES UK 4/EU 36" has been marked as delivered on my listing. I received positive feedback for selling it at £15.00 to a buyer named Paul Terry on 8 Sep. The buyer has opened a request claiming the item was not received, but my records show it was delivered and signed for, with positive feedback to confirm. The item was returned to me with a new Hermes sticker showing my address on top of the original posting label. After contacting the buyer, it seems they requested click and collect and now want a refund or for me to resend the item to a different address at their expense. I offered a refund for the item but not the postage, which led to the buyer opening a request stating I am not cooperating. I need advice on how to resolve this issue. Your help is greatly appreciated. Thank you. Warm regards.

I purchased an acrylic display box from seller "onsalezone2012" with order number 26-05[redacted]1. Upon arrival, I received the wrong parts that didn't fit together. I contacted them, provided information they should've known, and sent photos. They offered a partial refund due to the inconvenience and cost of returning it, but I insisted on a full refund. A similar situation occurred with eBay seller "[redacted]" and order number 02-05[redacted]3 regarding another acrylic display box. Despite their initial offer of 30% refund and then 60%, I accepted £10 in frustration. I suspect collaboration between the sellers. Both boxes are unusable, and I request a full refund of £8.50. As a prompt payer, I expected better service from these eBay sellers.