I - mitchbria-**pbfvj - have returned a mattress to a seller - bed*cloud - by Hermes ra...

GetHuman5203747's Refund issue with eBay (UK) from August 2020

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The issue in GetHuman5203747's own words
I - mitchbria-**pbfvj - have returned a mattress to a seller - bed*cloud - by Hermes rather than using the Royal Mail label generated by Ebay's return page. This has been received and acknowledged by the seller and I have proof of postage. Unfortunately the seller cannot process a refund as neither of us can let Ebay know the mattress has been returned and the money I paid is on hold. I am extremely nervous that cancelling the return will remove my rights to a refund as it is a large sum of money. I was unaware of Ebay's new policy that your must return printing their labels - this was certainly a new one on me. I had returned items in the recent past in the time honoured way with no trouble at all. I have tried many times to contact Ebay but keep being sent round and round in circles.

GetHuman5203747 did not yet indicate what eBay (UK) should do to make this right.

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eBay (UK)

Refund issue
Reported by GetHuman5203747
Aug 27th, 2020 - 2 months ago
Fixed
Seen by 4 customers so far
Similar issue to 4510 others
0 customers following this
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Timeline

GetHuman5203747 started working on this issue
Aug 27th 11:22am
GetHuman5203747 confirmed the issue is fixed. Hooray!
Aug 29th 6:38pm

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