I - mitchbria-**pbfvj - have returned a mattress to a seller - bed*cloud - by Hermes ra...
GetHuman5203747's Refund issue with eBay (UK) from August 2020
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The issue in GetHuman5203747's own words
I - mitchbria-**pbfvj - have returned a mattress to a seller - bed*cloud - by Hermes rather than using the Royal Mail label generated by Ebay's return page. This has been received and acknowledged by the seller and I have proof of postage. Unfortunately the seller cannot process a refund as neither of us can let Ebay know the mattress has been returned and the money I paid is on hold. I am extremely nervous that cancelling the return will remove my rights to a refund as it is a large sum of money. I was unaware of Ebay's new policy that your must return printing their labels - this was certainly a new one on me. I had returned items in the recent past in the time honoured way with no trouble at all. I have tried many times to contact Ebay but keep being sent round and round in circles.
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GetHuman5203747 confirmed the issue is fixed. Hooray!
Aug 29th 6:38pm
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