Have a problem but finding the overseas reps dont really understand uk post system. Wou...
GetHuman1615389's customer service issue with eBay (UK) from November 2018
Help with my eBay (UK) issue
The issue in GetHuman1615389's own words
Have a problem but finding the overseas reps dont really understand uk post system. Would like to chat with uk*to help as the returned item has not arrived even though tracking says it has been. (im seller and its a return to me)
GetHuman1615389 did not yet indicate what eBay (UK) should do to make this right.
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How GetHuman1615389 fixed the problem
As an ebay seller who had a scam pulled on them i just kept calling the help line even when they told me they kept the first rejected appeal decision. Aggravatingly each time i called i had to start from fresh as they do not read previous information & kept saying that their tracking showed it was delivered to me. Keep a note of every call reference. Be a 'dog with a bone'. It took * months but i did get a refund. I said i held them responsible as they gave the buyer a return label that did not need a signature for confirmation of delivery. Post office finally agreed it had not been delivered to my address but would not say where. GPS tracker just tells them the general area of delivery not my actual house. None of the ebay operators phone you back even when they say they will. Do it all via phonecalls not online help you will just get same answer. "item has been delivered to your address!!!!" You need to chase them. Chase each time you upload a document.Even when they said refund was being processed that day it still didn't happen till i called to make sure * days later. Chase chase chase don't give up - that's what they want. Finally ebay confirmed to me buyer was being investigated - as it seemed he had done it previously. I still had to go through all the hassle despite this. For info I only ever managed to get a uk helpdesk once.
Please help with my eBay (UK) issue
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