My account was hacked. The person changed my photo to a white woman, changed my city an...

GetHuman5197467's Hacked Account issue with Zoosk from August 2020

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Before contacting them, items GetHuman5197467 may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5197467's own words
My account was hacked. The person changed my photo to a white woman, changed my city and state from columbus ohio to somewhere in Indiana. I cancelled my subscription and it should expire on *-**-**. I need to have it cancelled today. I have sent an email to customer service. My information is at risk. I want to cancel today deactivate my account and clear all my info.*I was emailed that my ideal date, story update and perfect match was declined because I tried to inform any man that clicked on my profile that it was not me. I am trying to stop someone from scamming a man that thinks he is talking to a person and is talking to a scammer*Queen Bee is my profile name i have removed my picture, but the hacker keeps adding a picture

GetHuman5197467 did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman5197467
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3635 others
0 customers following this

Timeline

GetHuman5197467 started working on this issue
Aug 25th, 2020 4:01pm

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