I believe my account was somehow hacked. I was charged a one month subscription that i...

GetHuman5193474's Hacked Account issue with Zoosk from August 2020

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Before contacting them, items GetHuman5193474 may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5193474's own words
I believe my account was somehow hacked. I was charged a one month subscription that i never requested!!***Hi Fit&Fun,**Thanks for subscribing to Zoosk! Your order number is **********. This email is your receipt sent to you at *****@***.com.**Your Purchase Information**Payment Processed On: ************Payment Type: Credit Card**Payment Summary:***-month Subscription: $**.****Your *-month plan is set to automatically renew on **********, in ** days, for an additional *-month period.**Total: Total charged to Mastercard *******: $**.***I never requested this!!*I want a full refund as soon as possible and cancellation of this monthly program asap!!!

GetHuman5193474 did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman5193474
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3622 others
0 customers following this

Timeline

GetHuman5193474 started working on this issue
Aug 24th, 2020 2:35pm

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