I got this email. I did not order anything and i think my account was hacked as i can n...

GetHuman5139570's Hacked Account issue with Zoosk from August 2020

Help with my Zoosk issue
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Before contacting them, items GetHuman5139570 may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5139570's own words
I got this email. I did not order anything and i think my account was hacked as i can not access it anymore. Please cancel the charges and*or refund the money. I will inform the credit card.*This happened few minutes ago.**Hi CertainlyHuggable,**Thank you for your purchase! Your order number is **********. This email is your receipt sent to you at *****@***.com.**Your Purchase Information**Payment Processed On: ************Payment Type: Credit Card**Payment Summary:**Upgrade:**Premium Messaging Upgrade : $**.***Your *-month upgrade is set to automatically renew on **********, in ** days, for an additional *-month period. Upgrades and subscriptions renew separately

GetHuman5139570 did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman5139570
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3613 others
0 customers following this

Timeline

GetHuman5139570 started working on this issue
Aug 7th, 2020 1:30am

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