Updated

Zoosk Customer FAQ

Top Answers & How-to Guides

What is Zoosk's Phone Number?

The question we are asked most often is about how to talk to Zoosk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Zoosk Account?

Canceling your Zoosk account isn't difficult. Plus, you have options when it comes to ending your membership. You can call customer...

What Do I Do If My Zoosk Account Was Blocked?

A closed Zoosk account doesn't necessarily mean that you can have a Zoosk account. Your first step is to call customer service to determine...
Ask any question you have about Zoosk customer service, get an answer now.

Recent Zoosk Customer Questions

Why have my messages incoming and outgoing with a member dissapeared

Messages may disappear due to several reasons, such as the recipient deleting the conversation, account deactivation, or technical glitches. If you were blocked or unmatched, this may also result in message disappearance. If you continue experiencing issues, consider checking your app’s settings or reinstalling it to see if that resolves the problem.
Asked Sep 18, 2024 9:01 AM

i purchased a subscription on zoosk on sunday 09-15-2024 the next day 09-16-2024 at 9 am i tried to log into zoosk account said account was blocked by admin

If your Zoosk account is blocked, it may be due to a violation of the terms of service or other issues. We recommend checking your email for any notifications from Zoosk regarding the suspension. There is a link to the most up-to-date contact information right here on this page that you are viewing, which you can use to reach out to Zoosk for further assistance regarding your account situation.
Asked Sep 17, 2024 3:21 AM

i.ve been blocked by administrator, how to get reinstated

If you've been blocked by an administrator on Zoosk, you will need to review the community guidelines to understand the reason for your block. Generally, in such cases, your best option is to wait, as blocks may be temporary. If you believe the block was a mistake, you can appeal the decision. There is a link to the most up-to-date contact information right here on this page that you can use to reach out for assistance regarding your account status.
Asked Aug 16, 2024 2:06 AM

You are not accepting my email and and password to allow me access to use Tet dating site

We're sorry to hear you're having trouble logging into your Zoosk account. Make sure you are entering your registered email address and password correctly, as these are case-sensitive. If you've forgotten your password, you can reset it by clicking on the 'Forgot password?' link, which will prompt you to enter your email address so they can send you a password reset link. If you're still experiencing issues, it could be an issue with your account which may require assistance from Zoosk's customer service.
Asked May 13, 2024 7:56 PM

I need assistance with a message I got from Zoosk about a contact that has been conducting suspicious activity. I believe she may have another profile on the site

Zoosk maintains high standards for user safety. If you receive a message pointing out suspicious activity, it means our team has detected possible rule violations by that user. If you feel a user has another profile, which is against Zoosk's policy, please report it. Use the "Report/Block" button on the profile of the user you wish to report. We'll then review the reported profile for any policy violations. Remember, your safety is our priority and we appreciate your help in maintaining the integrity of the Zoosk community.
Asked Apr 22, 2024 1:24 AM

Help me with my Zoosk customer service issue

Account Management

How Do I Cancel My Zoosk Account?

Canceling your Zoosk account isn't difficult. Plus, you have options when it comes to ending your membership. You can call customer...

Security Concerns

What Do I Do If My Zoosk Account Was Blocked?

A closed Zoosk account doesn't necessarily mean that you can have a Zoosk account. Your first step is to call customer service to determine...

How Do I Deactivate or Remove My Account from Zoosk?

If you would like to deactivate your account, you must cancel your subscription.Here's some helpful tips to guide you through the process....

How Do I Recover My Zoosk Account?

If you are no longer able to access your Zoosk account because of a previous deactivation or a hack, it is possible to activate it...

What Do I Do If My Zoosk Account Is Hacked?

If you suspect that your Zoosk account has been hacked, you should contact the customer support team for help immediately by following...

Payment and Refunds

What Should I Do If I Have a Billing Question for Zoosk?

If you have a billing question for Zoosk, you can contact their support team for help with these helpful tips.

How Do I Get a Refund from Zoosk?

Zoosk does not offer refunds for any purchases.

Technical Support

How Do I Let Zoosk Know About a Problem with the App

If you have a problem with the app, you may report it to the Zoosk customer support team with these helpful tips.

Profile Settings

Can I change my username on Zoosk?

Yes, you can change your username on Zoosk. To do this, log into your account and go to your profile settings. In the settings, you...

Can I temporarily hide my profile on Zoosk?

Yes, you can temporarily hide your profile on Zoosk. To do this, simply log in to your Zoosk account and go to the settings menu. From...

Subscription Information

What is the cost of a Zoosk subscription?

The cost of a Zoosk subscription varies depending on the duration and type of membership you choose. Zoosk offers three subscription...

Coin System

What is the Zoosk Coin system?

The Zoosk Coin system is a unique virtual currency used on the Zoosk dating platform. It provides users with additional features and...

Age Restrictions

Are there any age restrictions for using Zoosk?

Yes, there are age restrictions for using Zoosk. Users must be at least 18 years old to create an account and access the platform's...
We look to the Zoosk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zoosk issues reported to GetHuman
FAQ Table of Contents

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