I think that if your sight is going to have a policy of no refunds that you should pay...

GetHuman2596259's Hacked Account issue with Zoosk from March 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2596259's own words
I think that if your sight is going to have a policy of no refunds that you should pay a little more attention to spam and fake messages that come through. I have had the same message sent to me from multiple men looking for a date for their friend. Claiming that they found love on your site. Also the photos in my list of people that have viewed me do not match their profile. I know this because the photo is different than the correspondence I've had with them. Please fix your site or start refunding money.
GetHuman2596259 did not yet indicate what Zoosk should do to make this right.
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Zoosk

Hacked Account issue
Reported by GetHuman2596259
Mar 26th, 2019 - a mon ago
I have an issue with Zoosk too
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Seen by 1 customer so far
Similar issue to 11675 others
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Timeline
GetHuman2596259 started working on this issue
Mar 26th 1:49pm