On Feb ** I had called zoosk about a unauthorized charge. Was informed there is nothing...

GetHuman-tcaine's customer service issue with Zoosk from March 2019

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The issue in GetHuman-tcaine's own words
On Feb ** I had called zoosk about a unauthorized charge. Was informed there is nothing they can do but cancel the subscription. After asking for a lead or supervisor I had asked to speak to. I was informed they currently do not have a lead or supervisor present. After cussing at them repeatedly I had gotten my refund. Was told they will cancel the auto renew and delete the account. Yet here it is. March ** . I am billed yet again by zoosk. Why wasn't the auto renewed cancelled and the account not deleted as I was informed it would be? Why am I being billed again ? I want a refund and I also want this account to be deleted.
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Customer service issue
Reported by GetHuman-tcaine
Mar 12th, 2019 - 5 mons ago
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GetHuman-tcaine started working on this issue
Mar 12th 5:49am