this was not Fixed

GetHuman-inpar's customer service issue with Zoosk from August 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-inpar's own words
"my subscription ends on Sept *th, I wasnt going back on but received a message from someone and according to site it said I could use my account fully if i reactivated it - well it is not allowing me to do that......so even though i am paid up to the *th you wont let me back on to read messages???"**I want my account back until the date of Expiry I will decide if I want to renew at that point
GetHuman-inpar did not yet indicate what Zoosk should do to make this right.
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Zoosk

Customer service issue
Reported by GetHuman-inpar
Aug 28th, 2018 - 4 mons ago
I have an issue with Zoosk too
Fixed
Seen by 7 customers so far
Similar issue to 3601 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman-inpar started working on this issue
Aug 28th 2:53pm
GetHuman-inpar indicated the issue is not fixed yet.
Aug 28th 4:36pm
GetHuman-inpar indicated the issue is not fixed yet.
Aug 29th 4:27pm