I want to cancel subscription. I have deactivated and click on stop it, and I am still...

GetHuman-petrayod's customer service issue with Zoosk from August 2018

Help with my Zoosk issue
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-petrayod's own words
I want to cancel subscription. I have deactivated and click on stop it, and I am still being charged. Cancel it!
GetHuman-petrayod did not yet indicate what Zoosk should do to make this right.
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Zoosk

Customer service issue
Reported by GetHuman-petrayod
Aug 22nd, 2018 - a mon ago
I have an issue with Zoosk too
Fixed
Seen by 3 customers so far
Similar issue to 3427 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman-petrayod started working on this issue
Aug 22nd 2:37am
GetHuman-petrayod indicated the issue is not fixed yet.
Aug 22nd 3:38am