Though I had paused my * month (Jan-March) account in Feb, I was charged an automatic r...

GetHuman848151's customer service issue with Zoosk from July 2018

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The issue in GetHuman848151's own words
Though I had paused my * month (Jan-March) account in Feb, I was charged an automatic renewal fee on April *. So, I've paid$***.** for * months of service. I re- activated my account * weeks ago, today had a message that my subscription had expired with an offer to renew. *I paid for * months of service and was an active member for less than * months!*I expect better from Zoosk, a top rating dating app. Please contact me to find a suitable resolution to this issue.*Thank you
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Zoosk

Customer service issue
Reported by GetHuman848151
Jul 4th, 2018 - a yr ago
I have an issue with Zoosk too
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Seen by 7 customers so far
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Timeline
GetHuman848151 started working on this issue
Jul 4th, 2018 2:00am
GetHuman848151 indicated the issue is not fixed yet.
Jul 4th, 2018 1:50pm
GetHuman848151 indicated the issue is not fixed yet.
Jul 8th, 2018 7:48pm