My account has been hacked and I need this attended to immediately

GetHuman817029's customer service issue with Zoosk from June 2018

Help with my Zoosk issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The problem I ran into: My account has been hacked and I need this attended to immediately
I trust that Zoosk will make this right and come up with a resolution that is fair.
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Zoosk

Customer service issue
Reported by GetHuman817029
Jun 25th, 2018 - 2 mons ago
I have an issue with Zoosk too
Fixed
Seen by 4 customers so far
Similar issue to 1605 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman817029 started working on this issue
Jun 25th 2:32am
GetHuman817029 indicated the issue is not fixed yet.
Jun 28th 7:48am