I was charged a renewal this month AND I noticed I was charged a renewal in December...

GetHuman-reene's customer service issue with Zoosk from June 2018

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The issue in GetHuman-reene's own words
I was charged a renewal this month AND I noticed I was charged a renewal in December. I did NOT authorize either of these transactions, and do not have any saved billing information on file. I want to know how you have my billing info when I I removed it and I want both the December charge and the June charge REVERSED. I am happily living with a man I met on Plenty of Fish and have been since last September. What you have done is to illegally keep my billing info on file, against my request, and billed me twice without my consent. REVERSE THOSE CHARGES IMMEDIATELY
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Customer service issue
Reported by GetHuman-reene
Jun 9th, 2018 - a yr ago
I have an issue with Zoosk too
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Seen by 2 customers so far
Similar issue to 523 others
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GetHuman-reene started working on this issue
Jun 9th, 2018 12:04pm