Kkes saying card declined .i dont understand why

GetHuman730722's customer service issue with Zoosk from June 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue and preferred resolution, in GetHuman730722's own words:
The problem I ran into: Kkes saying card declined .i dont understand why
I trust that Zoosk will make this right and come up with a resolution that is fair.
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Zoosk

Customer service issue
Reported by GetHuman730722
Jun 4th, 2018 - 14d ago
I have an issue with Zoosk too
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Seen by 3 customers so far
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Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman730722 started working on this issue
Jun 4th 4:25pm