Last week I called about two late fees on my account. I was told that one of the late f...
GetHuman815819's customer service issue with Zipcar from June 2018
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The issue in GetHuman815819's own words
Last week I called about two late fees on my account. I was told that one of the late fees would be refunded, and that the other would be passed off to another department for review because I received a text message saying I could extend my reservation when I really couldn't. The representative who helped me told me I would receive an email confirming both the refund and the case for the other late fee. I have received neither of these emails, nor have I received my refund.
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