Last week I called about two late fees on my account. I was told that one of the late f...

GetHuman815819's customer service issue with Zipcar from June 2018

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The issue in GetHuman815819's own words
Last week I called about two late fees on my account. I was told that one of the late fees would be refunded, and that the other would be passed off to another department for review because I received a text message saying I could extend my reservation when I really couldn't. The representative who helped me told me I would receive an email confirming both the refund and the case for the other late fee. I have received neither of these emails, nor have I received my refund.
GetHuman815819 did not yet indicate what Zipcar should do to make this right.
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Zipcar

Customer service issue
Reported by GetHuman815819
Jun 24th, 2018 - 4 mons ago
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GetHuman815819 started working on this issue
Jun 24th 4:31pm