Please correct all information about our home being for sale on Zillow immediately. O...

GetHuman2701339's customer service issue with Zillow from April 2019

Help with my Zillow issue
The issue in GetHuman2701339's own words
Please correct all information about our home being for sale on Zillow immediately. Our home is NOT for sale. You*your algorithms have erroneously picked up data on a similar looking but DIFFERENT home for sale at *** North on *** EAST street and listed it as our home (*** EAST on *** NORTH street). This erroneous listing is devaluing our home as it is smaller and much less priced. Please erase this data and remove all pictures of this other lesser valued home immediately. We are tired of having people inquiring thinking we are selling and they might get a "great deal." We have * college students living in our home presently, all preparing for finals who do NOT need to be needlessly bothered for your mistake. Even as owner, I am unable to change*edit this listing. Notes on the displayed page when I try to do so specifically indicate you have disabled me from doing so and direct me to contact the listing agent, Austin Cales to make changes. You even display his picture as agent for our home and provide a contact link. I have contacted Mr. Cales who says he is unable to make changes and that I should contact you. You leave me with no phone number to contact*complain. Resolve this immediately or call me at ***-***-**** with a very good explanation, not empty apologies. Hopefully your swift action will avoid forcing us to take more aggressive formal action. Previously, we had been pleased with your web service and recommended Zillow to others. That is now drastically changing by the minute. -Jeremy S. Garrett ***-***-****

GetHuman2701339 did not yet indicate what Zillow should do to make this right.

How GetHuman2701339 fixed the problem
Persistently contact Zillow through all available avenues. Getting the phone number and reaching someone directly was exceedingly difficult.
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Zillow

Customer service issue
Reported by GetHuman2701339
Apr 8th, 2019 - 2 years ago
Fixed
GetHuman2701339 shared how to fix
Seen by 12 customers so far
Similar issue to 10367 others
0 customers following this
Items needed
Email address on the account
Phone number on the account
Property address
Full name

Timeline

GetHuman2701339 started working on this issue
Apr 8th, 2019 1:54pm
GetHuman2701339 confirmed the issue is fixed. Hooray!
Apr 10th, 2019 6:00pm
GetHuman2701339 confirmed the issue is fixed. Hooray!
Apr 11th, 2019 4:01pm
GetHuman2701339 confirmed the issue is fixed. Hooray!
Apr 11th, 2019 4:01pm

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