Complete failure to fix my issue over more than a month.
GetHuman1376183's customer service issue with Zillow from October 2018
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The issue in GetHuman1376183's own words
Get Zillow so use accurate information regarding the rental value. ... Hi you have completely failed to address or fix my issue. I made it quite clear that your Zestimate for rent was far off from the proper value and that the rental page had inconsistent information. The comparable rents were accurate* the Zestimate was not. The rent that we got for the property is ** percent higher than the Zestimate. That is not acceptable. I was only able to rent the property after I removed the listing and other information from Zillow. Your company is a disgrace and your failure to respond to either phone calls or emails is not acceptable or appropriate. You need to contact me directly with a phone call or email to understand why you are not fixing my problem. The figures must be corrected and accurate otherwise you are providing false and fake information about the rental for my property.
The comparable values were provided in the listing but they were **-** percent higher than the Zestimate for my property, which is clearly incorrect. Several potential renters said they thought the rent was too high because Zillow had a lower estimate. I was only able to rent the property at a comparable rate for the neighborhood after I took the listing off Zillow.
Making sure that the comparable rental rates are the same or close to the Zestimate. While I understand it is just an estimate, it does not make sense, nor is it fair, to provide widely different numbers on the same page for the rental. The first number is the Zestimate, the last number is the comparable rent for the area. Renters will react to the first figure and think that is the proper rent when it clearly is not close.
I used Zillow in the past and the rental rates were a lot closer than they are now. The last time this property was rented it was through HotPads and comps were not an issue.
I have now written four times on this issue and called at least six times with no solution. Horrible customer service.
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