Zillow Customer Service Issues

I am in need of assistance from Zillow. I have been attempting to rectify my ad for days without success. Despite multiple calls and messages left, I have yet to receive a callback. The ad is for a single condo, not a building, located at [redacted] Manasota Beach Rd. in Englewood, Florida. Unfortunately, the listing details, my contact information, and other relevant details are missing, resulting in it being falsely labeled as a "building for rent". This error has led to no inquiries due to interested parties being unable to reach me. Your immediate help in correcting this matter would be greatly appreciated. Thank you for your prompt attention to this issue. Doug F. [redacted]@verizon.net [redacted] Home [redacted] Cell

Hello, I've encountered significant challenges trying to list my house for sale by owner on Zillow.com at [redacted] W. Beal Rd, Flagstaff, AZ [redacted]. Despite completing the online process and waiting over 72 hours without receiving a verification call, I reached out via email. Although I promptly received a verification call and was assured the listing would become active, it failed to do so. Following an additional 72-hour wait, upon calling the verification number, I was informed that they couldn't locate any information under my email address. Hence, I restarted the process and submitted the information on Zillow.com once more, awaiting another verification call. This situation has been quite frustrating. I'm seeking assistance to expedite the activation of my listing. Thank you, John [redacted] cell [redacted]

I am seeking an updated estimated value for my home. Currently, Zillow's "Zestimate" lists my property at $[redacted],[redacted], which falls below the average of recently sold homes in my area, priced at $[redacted],[redacted] in August [redacted]. I am looking to accurately assess the value of my property. Details of my home include a complete frame-up rebuild, new electrical and plumbing, drywall, texturing, professional Viking appliances, granite countertops, a new 5-ton central AC system, approximately [redacted] sq.ft., and walk-in tile/glass block showers. The property is fully enclosed for privacy. Address: [redacted] S. Vista Oro, Palm Springs, California, [redacted].

I listed my home last week through my agent, but there is an error with the property tax information on your website. My broker already emailed you the correct tax amount using a photo of the county tax records, yet the correction has not been made. I am having trouble contacting a live person at your company to address this issue. My name is Peter G., and my home address is [redacted] Olde Field Drive, Lititz, PA [redacted]. The correct tax amount is $[redacted], not the $[redacted] currently listed, which is affecting my home sale. Please rectify this as soon as possible. I have been attempting to reach out via email and phone calls to Zillow, but no action has been taken. If needed, I can forward the photo of the new tax bill that my agent submitted to Zillow support. Urgent attention to this matter is appreciated. Thank you, Peter G.

Dear Andrew, For the past two weeks, I've been attempting to connect with a sales representative regarding my account without any luck. I have been patient, but the lack of response is getting frustrating. Despite being promised a call from Erick Falessi at the Forum in Las Vegas, I never received any contact information or a call as agreed upon in his text message on 10/30/18. I am now inclined to either cancel my membership or start receiving the services I'm paying for. It's disappointing to see the decline in customer service at Zillow, especially after being bombarded with calls prior to becoming a paying "Premier Agent." The current level of service makes buying a car look simple in comparison.

I've been attempting to contact Zillow all morning to speak with a live representative, but have been unsuccessful so far. The agent I'm assisting is a Premier Agent according to the Agent Hub, but his phone number ([redacted]) isn't linked to his account, causing issues with the automated phone system. I haven't been able to connect with a real person despite my efforts. We have a simple inquiry that we've submitted twice through the online form. The first response provided general suggestions unrelated to our question category. Hoping for a personalized response this time, I left that section blank. All we need to know is how to interpret the data metrics displayed. Does day 1 represent today and progress forward, or does today signify day 30 and it goes backward? Understanding this is crucial for us and our clients, as the charts are currently confusing. It's clear this listing is unique, so the lack of similar listings isn't the main concern at the moment.

My realtor and I did not list my house on Trulia. The listing on the website falsely claims the house is in foreclosure, which is incorrect. Additionally, the price listed on the ad is drastically inaccurate, stating I paid $1,[redacted],[redacted].00 when the actual value is around $[redacted],[redacted]. This misinformation caused me to lose a second contract on the property. I attempted to contact the attorney listed on the ad, but he was rude and hung up on me. Despite leaving multiple voicemails and emails, I have not received a response after calling over three dozen times. I have already filed a complaint with the Washington Attorney General's office and demand immediate correction of this issue. If I do not hear from someone soon, I will pursue a class action lawsuit against Zillow, as many others have faced similar problems. My property is located at [redacted] Greer Lane, Bardstown, KY [redacted].

I have a query regarding the Zestimate of my home not aligning with the Home Value information. On 11/2/18, the comparables showed an average of $[redacted].40 per square foot, while the Zestimate displayed $[redacted].72, a 21% difference. The Zestimate for the comparables increased by 5% from the sale price, yet the property's Zestimate decreased by 3%. Most comparable sales are within a year of my sale, with a few exceptions. Half of the comparables are in the same complex and sold within a year. The Tax Assessment value reflects a 3% increase from the sale price, and Market Appreciation indicates a 9% increase in the sales price. Given these factors, the Zestimate appears low. How can the Zestimate be adjusted to better reflect the property value accurately?

We acquired our residence at [redacted] E Frances Lane, Gilbert, AZ [redacted] on July 12, [redacted]. We did not immediately list it as indicated on Zillow. The listing date of 7/13/12 and removal on 8/22/12 is inaccurate. Julie Thompson from Stone Path Realty entered this misleading information. We suspect it arose from a strained relationship we had with her during the purchase. Despite our efforts to address this with the office manager and reassurances that it would be corrected, it still remains on Zillow. We are planning to move to a single-story home in the next year and wish to have this false data removed from our record. It paints a misleading picture suggesting we tried to flip the property right after buying it. We are seeking assistance to rectify this situation. Thank you, Ryan E.

I am Sharon Love from V.I.Properties in Hewlett, NY, an Associate Broker. As a Premier agent on Zillow, I recently received a false review from a user named martinsmith11965. I am concerned about the authenticity of reviews on the platform and would like to address this matter. The email associated with this review is [redacted] I believe this individual may have manipulated reviews to tarnish my reputation. I can provide evidence to support my claim, including the original review from July [redacted]. Please contact me at [redacted] to discuss this further. Thank you for your attention to this issue.

Hello, I've been attempting to contact customer support at [redacted] to address an urgent matter, but the automated system is not recognizing my number, and I am unable to connect with a representative. I reached out for assistance with one of my listings on Saturday, specifically regarding the absence of a video for the property located at [redacted] Via Coyote in Coto de Caza. The video was submitted in the usual TourFactory format that I use for all my listings, yet this particular one is not displaying correctly. I am unsure of the underlying issue and whether a different format needs to be utilized. Prompt resolution is essential, so please reach out to me via email at [redacted] or by phone at [redacted] at your earliest convenience. Thank you, Cheryl

I have been attempting to reach out to Zillow for assistance relentlessly. Despite numerous attempts from my agent as well, we have not received any response to our calls or online messages since last Thursday until today, Monday. My agent has uploaded photos, but they are not visible in the search results. Surprisingly, my property is labeled as "off the market." I have a contract dependency on the sale of my property, but unfortunately, it does not appear on Zillow or Trulia, although it is listed on Realtor.com. The lack of customer service support is extremely disappointing. I am hopeful that someone from Zillow will reach out to either me or my agent to help resolve this issue promptly. You may contact me at [redacted] or my agent at [redacted].

I did not sign up or log in to Zillow. I found my condo at 50 Bookside Drive, Apt 0-3, Exeter, NH on the site. It incorrectly shows that my condo was bought and sold two times in approximately [redacted] and [redacted], which is not true. My husband and I have owned and lived in our condo since it was first built in [redacted]. I have been trying to resolve this issue by emailing John M at Zendesk. He is requesting a "warranty deed," which I am not willing to provide. He also informed me that the county information is confidential and that I need to provide it. This violates our privacy. I have not signed in or logged in to your site, and I believe you have no right to post incorrect information about our condo. - Melinda and Arthur Willette

I have been wrongly accused of false advertisement regarding a property located at [redacted] Fenelone Street, San Diego, CA [redacted]. On your website, I was incorrectly listed as the listing agent, leading to the homeowner and another agent pursuing legal action against me. This is causing serious repercussions as I am facing the threat of a restraining order and court proceedings with my soon-to-be ex-husband. The property in question was listed by San and Sea's Anna Marie Barnard. The MLS numbers are #[redacted]57 and #[redacted]13. It is crucial that you rectify this error and provide evidence that I was not responsible for this misinformation, as I do not understand how this occurred through your IDX system. Please assist me in clearing my name and avoiding further legal issues.

The Zestimate falls $24,[redacted] below the listing price despite numerous recent extensive upgrades including new exterior brick resurfacing and paint, siding, shutters, roof, gutters, windows, interior/exterior doors, countertops, stainless steel sink, matching appliances, washer and dryer, ceiling fans, light fixtures, Central Air, laminate wood flooring, crown molding, baseboards, drywall, water heater, expanded utility closet, increased kitchen square footage, enlarged closet space, added shelving, a new shed, resurfaced driveway, landscaping, bathroom fixtures, privacy fence, interior paint, and more countertops.

I represent Platinum Living Realty, previously known as RE/MAX Platinum Living. We have noticed that Trulia displays RE/MAX Platinum Living for some of our agents. We are required to address this issue within ten days. Please contact me promptly to assist with resolving this matter. We can supply the updated logo avatar and any necessary information for the correction. Below are examples: - Ryan Bailey: [redacted] - Steffani Brown: [redacted] - Della Davis: [redacted] - Kaye Hert: [redacted] - Jimmy Kearns: [redacted] - Jinheng Li: [redacted] - Kristen Petronio: [redacted] - Debbie Propeck: [redacted] - Julie Abdella: [redacted] - Kasey Fleming: [redacted]

I reside at [redacted] W. 5th Ave, Flint, MI [redacted], and I came across an error regarding my home being sold in July [redacted] for $8,[redacted]. Despite reaching out to customer service through voicemail and email, I have not received any assistance. The response I got asking for documentation to prove the non-existent transaction is nonsensical. It is impossible to provide evidence for something that never happened. I am requesting documentation showing a sale in July [redacted] or the immediate correction of this misinformation.

Hello, this is Marlene Graham from Tropics Real Estate in Naples, Florida. I have tried contacting without much success and it's causing frustration for my high-end client who feels like I'm not actively helping. An inaccurate listing on Zillow is affecting the sale of the property. The property was taken off the Naples MLS in July but incorrectly shows as off the market in November on Zillow due to a merge with a previous listing on another MLS. Correcting this on Zillow is crucial as my client heavily relies on the platform. I have spoken to Realtor.com, who was helpful in rectifying their data. Can someone please assist me with resolving this issue on Zillow by updating the "property off the market date" that currently displays as 11/03/18? Your prompt attention to this matter is greatly appreciated. Thank you. Marlene Graham

Hello, I am Heline, the property owner in Port Murray, and I also own Lion Wood Floors. Some customers are questioning why my house is in foreclosure, which reflects poorly on my business. We are close to paying off everything. It seems you posted a photo of my property on Zillow under pre-foreclosure homes in Port Murray, which is unacceptable. I have tried calling multiple times, but no one answers past 9:30 am when messages indicate you open at 9 am. This is affecting my business and integrity. My credit is excellent, and I work diligently to maintain it. Please contact me promptly to rectify this mistake at [redacted]. Thank you.

My home is located on the waterfront. Earlier this year, I contacted the Zillow team to inquire about selling my home as a private seller. They advised me to claim my home and update the information if necessary. However, after doing so, the price dropped significantly by over $100k within a four-month period. My home has been completely renovated, with new siding, roof, and more square footage compared to my neighbors whose homes are priced $100k higher despite being smaller. I have tried everything to understand the sudden decrease in value, but I cannot identify the cause. It seems that something triggered Zestamate to decrease the value by $100k in May or June after I contacted your team. All the comparable homes provided are non-waterfront properties, which is puzzling since waterfront homes in our area have sold for over $400k. My home is listed at $238k while my smaller neighbor's home is listed at $328k.