GetHuman-aabsolu's customer service issue with Zillow from June 2018
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The issue in GetHuman-aabsolu's own words
Submit a rental application as a subsequent household member ... While filling out the rental application on Zillow, my fianc* (Jason Price) sent me an invite to do the same. I filled out everything I could and paid for the credit and background checks, but I am not employed. I am a student and have been for the last four years. I completed my AS in May, **** and am working towards my Bachelors. I am also looking for a part time job, but need to be certain of where we will be living before I begin the full process. **Because I have no income or employment history to give, it won’t let me submit my application. **I have called twice, emailed and posted. Please help me resolve this issue or refund my payment. Thank you.
There are several issues. The first issue is the automatic assumption that all adult members of a household are or should be employed. There are stay-at-home parents, adult students and displaced spouses who are not employed. Rental agencies still require applications from these people. The Zillow rental application needs to offer an option to allow submissions from unemployed household members. *The second issue is that payment was accepted before all required fields were completed. In order to ensure users are not charged for an application they cannot submit, all required fields should be completed before payment is accepted.
As stated above, the Zillow rental application needs to be updated to allow unemployed household members to submit applications. The application should also lock the payment field, until all required fields are completed.
I have used Zillow for years. My email has changed, but I have used the Zillow app to search for houses for our last four moves.
I have called twice, left a message, emailed and posted.
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