Zillow Customer Service Issues

I would like to address an error on Zillow regarding my property at [redacted] E Ashman St in Midland, MI. The reported sale price of $90,[redacted] on 05/15/17 is incorrect. The actual selling price was $[redacted],[redacted], and the reported amount is the Mortgage Balance at closing, not the actual sales price. I kindly request this posting error to be rectified, and any estimates dependent on this information to be adjusted accordingly. Thank you for your attention to this matter. Best Regards, Steve Eberbach.

I had initially listed my home on Zillow before switching to For Sale By Owner. Recently, I noticed that my old listing on Zillow still displayed the outdated price and information, despite my attempts to edit it after realizing the error. I reached out through multiple emails and a phone call, but I haven't received any response to rectify the situation. The incorrect listing is adversely affecting the sale of my home, and I urgently require assistance with updating it. Thank you, Leo Cavallaris.

I want to address the ongoing issue with Zillow affecting the sale of my home due to incorrect information. Zillow is sharing purchase information that is public but not relevant to them and may be for resale purposes. I am taking steps to address this problem and reaching out to Zillow initially for resolution before involving any other parties. My home is currently listed with Keller Williams in Vero Beach, Florida, at [redacted] Anthem Way, Vero Beach, FL [redacted]. You can reach me at [redacted] or [redacted] Thank you, Theodore J. Maher and Kathy Maher.

Hello, I checked my Zestimate and noticed a mistake. Instead of my main house, the studio in the back was shown with all the information and rental ad. I believe the error occurred when I posted my ad on Zillow. My address is [redacted] Temescal Ave., Norco, Calif. [redacted]. Please update Zillow to reflect my main house information and remove details about the studio. Thank you for your assistance. I enjoy keeping track of my home's value on Zillow. Thank you, Karen Kelly

I recently listed my home for sale by owner three days ago. I completed the phone verification process the same day and received confirmation that the listing was live shortly after. However, after making some adjustments to the map to reflect the correct zip code, my listing vanished. Now, when I search for it, the address cannot be found. I have tried to resolve this by messaging the customer service team twice through my account and leaving a voicemail, as it seemed to be the only available option. Unfortunately, I have not received any response yet. I attempted to call again, but now the mailbox is full. I am still working on getting my listing back up and correctly displayed on the map.

A few months ago, we listed our home for sale with Century 21/Empire Realty SE and our realtor, Craig DeAtley, in Portsmouth Ohio. The address is 93 Forrest Avenue, near South Shore, KY [redacted]. A buyer made an offer that we accepted, but he couldn't get a loan due to his student debt, and the deal fell through. We then switched to a new realtor, Cathy Galloway, from Century 21/Brooks Wells in Ashland, KY. However, our property is still incorrectly listed on Zillow as pending sale at the old price. We need the information updated to show the home is available for $[redacted],[redacted]. Please fix this as it's hindering new offers. Thank you, Roy Hardin.

As a valued Zillow customer in Dallas, Oregon, I am reaching out to request a revaluation of my property at [redacted] SW Rainbow Ave, [redacted]. I have made substantial upgrades totaling over $35,[redacted], including a new covered deck, cedar fencing, windows, refinished oak hardwood floors, new countertops, sinks, and faucets, an oversized garage with storage loft, well-maintained yard with fruit trees, a new water heater, and updated electric system. I believe these renovations justify a 15-20% increase in the property's valuation. Gratefully, Kevin P.

I would like to inquire about the significant $[redacted],[redacted] drop in the value of my property located at 60 Fox Mays Rd in Greeneville, Tennessee [redacted]. This property, which is one of our finishing farms, has undergone extensive work over the past six years. I, the owner, John S. Ratcliff, am curious about the reasons behind this decrease in value. I am interested in potentially purchasing this farm based on the appraised values. In [redacted], the property was appraised at 2 1/2 times the current value you have provided. Thank you for your prompt response to this matter.

I am still facing an unresolved issue. I have attempted to contact support four times and have left messages regarding my active FSBO listing at [redacted] Victoria Drive in Friday Harbor, WA. The Zestimate provided appears significantly lower and could potentially be causing issues. Despite my listing being fine, active, and set up easily, the disparity in Zestimates is concerning. One of our comparables listed at $1.[redacted] million has a Zestimate of $1.[redacted] million, while ours is listed at $1.[redacted] million but valued much lower. Additionally, one of our key comparables at $1.[redacted] million is not even included in your estimation list. I would appreciate a prompt response to address this matter since my previous four phone calls have not been returned.

I am looking for assistance from someone who is genuinely interested in selling the property we are interested in purchasing. When I reached out by phone, I had to persistently call until I spoke with "Kenya." Unfortunately, she answered quite rudely and did not introduce herself as a realtor. Upon expressing my interest in promptly buying the land, she mentioned she would gather information and call me back. Regrettably, I haven't received a callback, as her voicemail has been full since my initial call, and she has not responded to my texts either. Despite confirming the property's availability, the lack of follow-up and communication is disappointing. I am in search of a more responsive and dedicated individual to assist me in acquiring this property. Thank you.

I need assistance with taking ownership of a property listed on Zillow. I attempted to make changes to the listing but am receiving an error message stating only the original poster can edit it. Even though the previous owner, Danny Patrick, has released ownership over 72 hours ago, I am still unable to access the listing for 21 Seneca Rd. Pittsburgh, PA [redacted]. I urgently need this issue resolved promptly.

I kindly request that you remove outdated photos and any previous listings, such as foreclosure auctions or past sale prices, for accuracy. I suggest increasing the price range to $[redacted],[redacted] - $[redacted],[redacted]. The property is surrounded by homes valued at $[redacted],[redacted] and up. It is zoned for nightly rentals, lakefront, offers lake views, and features an unfinished basement totaling 3,[redacted] square feet under the roof. Additionally, there is a detached 30x40 garage with a completed 1 bedroom, 1 bathroom apartment on approximately 3.5 acres of land. The basement is ready for completion with plumbing and HVAC already installed, requiring only walls and finishing touches. The current listing on Zillow is significantly misleading. This property is of utmost importance to me. Please contact me for any clarifications. Thank you. Dan H. - Legal Owner

I would like to request the removal of a property listing for the house on Flag Road in Abilene, Kansas from Zillow and associated sites. Despite being listed as sold or off the market, it is still available for sale by the owner. I contacted the original real estate agent, Heidi Anderson, who advised me to reach out to request removal. The incorrect listing has been live since November 18. I appreciate your prompt attention to this matter. Thank you, Dawn O.

The information provided below is incorrect. I am the current owner of the property at [redacted] Hammersmith Ct, Charlotte, NC [redacted]. There are no termite or foundation issues, and the interior has not been vandalized. This is a 3-bed, 3-bath, 2,[redacted] sqft home that is currently off the market. The Zestimate® value is $[redacted],[redacted] with a Rent Zestimate® of $1,[redacted] per month. This property is not compromised, and I request that this misinformation be removed immediately to avoid any further confusion. Thank you.

I have been receiving fraudulent text messages via your system, resulting in unwarranted charges to real estate agents' accounts. Someone is using your forms to target me, and I have identified the larger company responsible as well as their IP address. Following a dispute with this company, they began texting me illegally right after our call. Upon informing them of their misconduct, they repeatedly entered my information into your forms. I am seeking assistance in tracking down the IP address to report this criminal behavior. Please get in touch with me using the contact details provided in the form submission. Thank you.

Subject: Request to Update Zestimate for [redacted] Teakwood Road, Los Angeles, CA [redacted] I would like to bring to your attention that my Zestimate for [redacted] Teakwood Road seems inaccurate as it has omitted three recent comparables from calculations. Notably, [redacted] and [redacted] Teakwood Road, along with [redacted] Claymont Drive, have been excluded even though they are crucial for an accurate assessment. Including these properties will provide a more realistic valuation based on recent street transactions in the area. The current Zestimate has grouped my property with teardowns, undervaluing it significantly. It has also relied on outdated transactions, failing to consider the increasing value of homes in the neighborhood. I urge you to incorporate the mentioned properties to ensure a fair and updated estimation. This is my second request, following up on a similar inquiry made yesterday. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance.

I have a screenshot from the owner of [redacted] W Oak Dr Macon GA [redacted], indicating their house is now in pre-foreclosure. I checked the details and the property is now labeled as off-market. I noticed there was only one delinquency, an assessment from [redacted], which was settled before the property was sold. I'm reaching out to find out how you obtained this listing information and what caused the property status change. I am S. Wade McCord, the Tax Commissioner for Bibb County. You can contact me via email or by phone at [redacted].

Hello, I am a representative from Evans Home Loans. We are inquiring about Michelle (President) and her premier agent account. We are having trouble locating her information within the system, as there is a lenders hub but not an agent hub. Michelle believes she has a premier agent account and we would appreciate it if you could assist us in finding her information. Additionally, we are looking to increase activity on her account as she has only received 1 review since [redacted]. Any tips or a cheat sheet on marketing strategies to enhance her profile would be highly appreciated. We thank you for your assistance and eagerly await your response.

I recently received an email inviting me to apply for a rental property, per the instructions of a prospective landlord, and my son also received the same invitation. After I applied, paid, and submitted our applications, we attempted to do the same using my son's email address. Unfortunately, we were unable to proceed as there was nothing displayed on his end. Upon contacting the landlord, I was informed about the issues with Zillow and was requested to revert back to the previous method through TransUnion. The landlord tried accessing our reports but was unsuccessful. Subsequently, my reports seem to have disappeared, even though I was charged for them. When I logged back in, both my application and reports were missing, and I found myself with a 30-day paid subscription to Zillow. I am seeking a full refund and requesting the removal of all private information Zillow required for the application from your databases. Thank you, Linda P.

I own two properties at [redacted] SW Pruitt St, Port Saint Lucie, FL [redacted], and [redacted] SW Eagle St, Port Saint Lucie, FL [redacted]. I am not receiving any visits or saved reports on the owner view registered on both properties. There seems to be a technical issue on your side, and I rely on Zillow for this information and appreciate your website. Please review both properties and address this issue. Regards to the Zillow team. This problem was reported on 06-17-[redacted] and has not been resolved yet. Do I need to take any action on my end or should I stop advertising?