My mother ordered a diamond pendant and earings. the necklace is broken. I have been...

GetHuman4127845's Returns issue with Zales.com from December 2019

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Order number, Billing address, and Email address on the account (if applicable)
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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman4127845's own words
My mother ordered a diamond pendant and earings. the necklace is broken. I have been on hold for ** minutes trying to get help!

GetHuman4127845 did not yet indicate what Zales.com should do to make this right.

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Zales.com

Returns issue
Reported by GetHuman4127845
Dec 20th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman4127845 started working on this issue
Dec 20th, 2019 2:56pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 20th, 2019 2:57pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 20th, 2019 2:57pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 20th, 2019 2:57pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 20th, 2019 2:57pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 21st, 2019 4:00pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 21st, 2019 4:02pm
GetHuman4127845 indicated the issue is not fixed yet.
Dec 22nd, 2019 3:37am