Zales.com Phone Number

Calling Zales.com customer service faster by GetHuman

800-311-5393
Customer service
Current Wait: 6 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 2pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ReturnsCancel orderChange orderTrack orderComplaintA different issue
Get to a live person fastest: Press 1 then 1

Reasons customers like you called recently

I need to pickup my ring that was being sized.all the other stores are open but Zales
5 days ago
Just calling to find out about my ring warranty that I have
8 days ago
I place an order on May *, ****. and I had * day services and I havent received it yet...
12 days ago
I have repair*maintenance warranty every six months for inspection. If we do not bring...
a month ago
In February, I gave my * carat diamond heirloom ring to Zale's for an appraisal. Not o...
2 months ago
I want my heirloom ring returned to me immediately. I have spoken with customer servic...
2 months ago
My husband and I bought new wedding rings for both of us. They were supposed to be deli...
2 months ago
I ordered a necklace on December ** and I have been frequently checking the shipping st...
4 months ago
cancelled order no refund yet I have for over a week tried to get answers but no one...
4 months ago
My Item*DS*.*** ENH GRN QRTZ*DIA ACC TWSTD RGS**Number of Pieces: **Purchase Price...
5 months ago
Hi My name is Wendyann Harris ***-***-**** *Last year ****** I brought in my ring to...
5 months ago
Darrell Slaughter *Order Number: ****************I recently placed an order for a simpl...
5 months ago
Hi I placed a order on line ***** and have heard nothing
5 months ago
I placed an order on Dec *st, and my item has not been delivered. It was supposed to be...
5 months ago
Ive been on hold without speaking to a human for over two hours. I'm trying to speak to...
5 months ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-311-5393 - by the Numbers

Phone number to dial
800-311-5393
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
2pm
Navigate phone maze to a human
Press 1 then 1
Average wait
Current wait
6
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone
Quality of communication
74%
Quality of help
74%
Customer votes
510
Information last updated
Thu May 21 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Zales.com's Best Toll-Free/800 Customer Phone Number

This is Zales.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zales.com agent. This phone number is Zales.com's Best Phone Number because 2,568 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-311-5393 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zales.com we recommend you tell us what issue you are having and then possibly contact them via phone. In total, Zales.com has 1 phone number. It's not always clear what is the best way to talk to Zales.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Zales.com - by phone or otherwise

While 800-311-5393 is Zales.com's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Zales.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact Zales.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Zales.com.

What is GetHuman's Relationship to Zales.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Zales.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Amtrak Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Verizon Wireless Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Amtrak or Verizon Wireless. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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