Hi I placed an order ************** and my bracelet has already come in but my necklace...

GetHuman-kerryroa's Change order issue with Zales.com from December 2019

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The issue in GetHuman-kerryroa's own words
Hi I placed an order ************** and my bracelet has already come in but my necklace hasn’t been shipped. Is there something wrong or do I need to change the shipping method? I need it for Christmas. Customer service is not answering the phone.

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Zales.com

Change order issue
Reported by GetHuman-kerryroa
Dec 18th, 2019 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 48 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-kerryroa started working on this issue
Dec 18th, 2019 5:58pm
GetHuman-kerryroa indicated the issue is not fixed yet.
Dec 19th, 2019 6:11pm
GetHuman-kerryroa indicated the issue is not fixed yet.
Dec 19th, 2019 6:15pm