YouTube Customer Service Issues

Archive 31

The following are issues that customers reported to GetHuman about YouTube customer service, archive #31. It includes a selection of 20 issue(s) reported March 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble creating a new channel. I keep receiving an error message regarding an unrecognized or invalid request when trying to create a channel under thenbcf on YouTube. Although I have successfully managed three channels in the past without any issues, I am now facing this problem, which I suspect could be linked to changes related to Google+. I am puzzled and have reached out for help, but it seems I am the only one experiencing this difficulty. I recall being prompted to link to Google+ when creating channels in the past. I expect to be able to have multiple channels under a brand account.
Reported by GetHuman2611216 on Thursday, March 28, 2019 12:11 AM
Hello, I'm Devin, and I've noticed changes in YouTube that concern me. The platform is increasingly dominated by corporations, overshadowing individual creators. This shift is evident in the T-Series vs. PewDiePie case, where a massive corporation competes for subscribers against a dedicated creator. T-Series, despite its corporate backing, struggles to engage viewers and faces allegations of misconduct. In contrast, PewDiePie collaborates with a small team, has evolved his content, and supports charitable causes. The rise of corporate channels like T-Series can be disheartening for aspiring creators, fostering a sense of inequality and discouragement. I advocate for scrutinizing T-Series for potentially inappropriate practices and preserving YouTube as a platform that values individual creativity over corporate interests. PewDiePie symbolizes the essence of a genuine creator striving to connect and inspire his audience, a model that aligns with what many users cherish in YouTube. Let's keep the platform a space where personal voices can thrive.
Reported by GetHuman-devbro on Thursday, March 28, 2019 3:57 AM
My YouTube and Google accounts were recently suspended without clear explanation. I suspect it happened because my YouTube channel is mistakenly viewed as spam, despite being an active user. For over a year, I regularly posted movie reviews on YouTube to share my opinions with friends and family. I have always ensured my content followed the guidelines and never aimed to deceive or take advantage of anyone. The tags on my videos, which may have caused the confusion, were solely related to the discussed films. Moreover, I often tagged "Souhegan High School" as it was where I filmed and edited my videos. Being suddenly disconnected from the community is distressing, and I hope for assistance in resolving this issue.
Reported by GetHuman2618154 on Thursday, March 28, 2019 6:13 PM
I made a Google account under a random name to sign up for Youtube TV but didn't save the login details. Now, I can't access the account and need to cancel the subscription. I've paid for this month but want to avoid being charged again next month. I have the card information used for payment and am seeking assistance from Youtube to help identify the account linked to that card and name.
Reported by GetHuman-setiset on Friday, March 29, 2019 2:41 AM
I recently signed up for the free 5-day trial of YouTube TV. After the trial ended, I attempted to cancel the subscription since I did not have the funds for the auto-renewal. Despite following the cancellation steps on the website multiple times and seeing the "cancel subscription" icon, my account was still charged when some money became available in my account. I haven't been using the service and would like a refund for the last charge made by YouTube TV.
Reported by GetHuman-greendot on Friday, March 29, 2019 6:06 AM
I have been receiving notifications for comments on one of my videos. While most are fine, I have encountered an issue twice now where a comment disappears when I try to access it through the notification. I can see the first half of the comment and confirm it's a genuine response, but once I click on it, the comment is gone from the video. Unfortunately, these two missing comments were the most interesting and constructive ones, even if they were a bit adversarial. I am worried about this because it excludes people from the conversation and may create the impression that I only engage with comments I agree with. Thank you for your help. -Charles
Reported by GetHuman2632803 on Friday, March 29, 2019 2:22 PM
I recently noticed an issue with my YouTube channel regarding copyright strikes. One strike was set to expire on 22/03/[redacted], but I received a third strike on the same day, causing my channel to be suspended even though one strike had already expired. I mistakenly believed the expiry was on 25/03/[redacted]. I fear that my videos may have been removed, jeopardizing years of hard work due to YouTube's error. I had big plans for my channel, and I hope this can be resolved promptly. Despite my appeal being rejected on 25/03/[redacted], I believe this was an oversight caused by YouTube's mistake. I seek to have my channel restored without delay. Thank you.
Reported by GetHuman2635108 on Friday, March 29, 2019 7:36 PM
I'm experiencing a discrepancy in video quality between my recent Assassin's Creed uploads and older content like the Mass Effect 2 walkthrough. Despite maintaining a resolution of 1080P, 40+ mbps, and 60fps with only a GPU upgrade from GTX [redacted] to RTX [redacted], the newer Assassin's Creed videos exhibit significant distortion post-upload. I use the raw files without re-encoding. A friend suggested that the high bit rate might affect the Assassin's Creed videos, yet Mass Effect 2 Part 9, with the same parameters, remains clear. I suspect a YouTube issue rather than a problem on my end, as my streams maintain perfect quality while recordings show discrepancies. My internet speed and recording software, GeForce Experience, have not changed.
Reported by GetHuman-bloodevi on Saturday, March 30, 2019 11:38 AM
I'm having trouble with the video quality of my recent Assassin's Creed uploads compared to my older content, like the Mass Effect 2 walkthrough from [redacted]. I upgraded my GPU from GTX [redacted] to RTX [redacted], but I still record at 1080P, 40+ mbps, and 60fps. However, there is noticeable distortion post-upload with the Assassin's Creed videos, even though I haven't re-encoded them for smaller files and uploaded the raw footage. A friend suggested the bit rate might be too high for the Assassin's Creed videos, but both videos have the same resolution, bit rate, and fps. Here are the video properties: [redacted] My internet speed and provider haven't changed. I'm still using GeForce Experience to record. I suspect the issue might be on YouTube's end, as my live streams are in perfect quality while the recordings are not. Live streams are supposed to have lower quality since they are encoded at a lower mbps. I would appreciate it if YouTube could stop encoding my videos in such poor quality.
Reported by GetHuman-bloodevi on Saturday, March 30, 2019 12:19 PM
Hello team, I am writing to address the recent suspension of my channel, "suvinisa's kitchen." Despite my efforts to comply with community guidelines, copyright policies, and terms of service, my channel was suspended in error. Upon reviewing the guidelines, I fail to see any violations in my videos, thumbnails, description, or comments. While commenting frequently, I assure you that none of my comments were deemed spam or misleading. I want to clarify that my content does not include spam, scams, sexual content, or any other harmful or inappropriate material. With [redacted] subscribers and 42 videos, my channel is important to me and my loyal viewers. I kindly request a review of my channel to rectify this mistake and reinstate it promptly. Thank you for your attention and assistance. Best regards, Suseela
Reported by GetHuman-suvinisa on Saturday, March 30, 2019 3:39 PM
I am distressed to inform you that my phone call recordings with my wife have been posted on YouTube by an anonymous individual. This unauthorized sharing has greatly offended us, and we are concerned about our reputation being tarnished in our community. The videos contain personal conversations and have been uploaded on several YouTube channels. Despite filing privacy complaints on many channels, some have not taken down the content. I kindly request assistance in removing all videos featuring our recordings from YouTube. The channels are using the tagline "pyar bhari batein hindi sex talk." Your swift action on this matter would be greatly appreciated as our family's honor is at stake. Thank you in advance.
Reported by GetHuman2641590 on Saturday, March 30, 2019 4:22 PM
Today, when I tried to log into my email account [redacted], I received a message stating there was "suspicious" activity on my account. The system prompted me to verify my identity by calling my phone number. I complied with this step. If my account was suspended due to violations like spam, scams, or deceptive content being uploaded, I believe this was done by a hacker who gained unauthorized access. In over 10 years of using my YouTube account, I have never uploaded any videos, audios, or messages. I am concerned about losing my access to the platform, as I enjoy watching videos on YouTube. Your attention to this issue is appreciated. Thank you. -Mike Bloom
Reported by GetHuman-ambishn on Sunday, March 31, 2019 9:08 PM
Good afternoon, I am reaching out as Lily Swanton's mother and legal guardian, Nancy Swanton. I confirm my consent for her to use her YouTube accounts. You have requested some document details, which were not required when the account was created. I am hesitant to provide a birth certificate or driver's license. Kindly advise if the information I have shared is satisfactory. Thank you.
Reported by GetHuman-nlswanto on Sunday, March 31, 2019 10:32 PM
Hello YouTube Support, I am disappointed by the recent claim made against my video for the following reasons: 1. The song in question has been a traditional heritage song for over 30 years and is widely sung by many individuals daily. 2. Various artists have performed this song, including the ones listed in the message. 3. Despite thorough research, my team found no evidence on the internet or YouTube stating that the lyrics and music belong to Randa Ramzy. 4. We reinterpreted the song with a new musical arrangement to modernize it for [redacted]. 5. I received a threatening phone call late at night from someone claiming to be a YouTube agent named George Ramsey, demanding the removal of my video. 6. We did not claim ownership of the song in the video to avoid copyright issues, even though it is a well-known old song. I kindly request the restoration of my channel and video as I am planning to release a major album soon. I am willing to provide any necessary evidence to support my appeal. Thank you for your assistance. Sincerely, Marian Andria
Reported by GetHuman2656503 on Monday, April 1, 2019 12:31 PM
Hello YouTube, I am disappointed with the unfair claim regarding a song that has been around for over 30 years and is considered a traditional heritage song sung by many people daily. Various artists, including Kyrillos Nabil, Father Dawod Lovers, and others, have performed this song. I have not found any information on the internet stating that the lyrics and music belong to Randa Ramzy. We produced a new version of the song for [redacted]. I received a threatening call at midnight from someone named George Ramsey claiming to be a YouTube agent. We did not claim ownership of the lyrics or music in the video to avoid copyright issues. Please help me restore my channel and video as I am working on a big album release. I am prepared to provide any necessary evidence to support my appeal. Thank you, Marian Andria
Reported by GetHuman2656503 on Monday, April 1, 2019 1:36 PM
My YouTube account was created on March 31, [redacted]. I received an email notifying me of the account suspension on early April 1. Despite not having any public videos uploaded, my account was suspended without warning. I had uploaded a single private video to avoid copyright issues due to being new to the platform. Subsequently, while interacting with subscribers and channels relevant to me, I found myself blocked from further engagement. It is confusing as to why my account was suspended, especially since I was trying to follow inspirational pages. After reaching the hourly subscriber limit, I ceased interactions, only to discover later that my account had been terminated.
Reported by GetHuman-onestyhu on Monday, April 1, 2019 4:26 PM
I am trying to locate the Content Owner account for our channels. We have multiple accounts and brands for NHS channels. There are Content Manager and Content Owner accounts as umbrella accounts. Unfortunately, the previous person in charge no longer works with us. I initially thought that [redacted] was the Content Owner, but it appears this is not the case. I am seeking the Content Owner Account for the following accounts: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], and [redacted] I have been unable to locate this information within the accounts. Phil S. NHS [redacted] Bronson St. #9 Santa Cruz, CA, [redacted] [redacted] [redacted]
Reported by GetHuman2659672 on Monday, April 1, 2019 5:32 PM
Dear Sir or Madam, As a 17-year-old YouTube user, I’ve noticed an abundance of "what I eat in a day" videos on my recommendation page. While seemingly harmless, I feel these videos can be misleading. Often made by young influencers, these videos showcase their daily healthy food choices. However, many creators lack professional nutrition backgrounds, shaping a potentially inaccurate portrayal of a healthy diet. My concern lies in the impact on impressionable viewers, particularly young teenagers who form a significant demographic on YouTube. These videos may inadvertently promote unrealistic dietary standards, misleading viewers into thinking it's the norm. It’s crucial to differentiate between content shared by health professionals and that by influencers claiming authority on what constitutes a healthy diet. I urge for a more regulated approach to such content, aiming to minimize misinformation spread by influential YouTube creators. By validating information from health experts, we can ensure viewers receive accurate dietary guidance. Best regards, Leila E.
Reported by GetHuman-leilaen on Monday, April 1, 2019 10:23 PM
Dear Sir or Madam, I am a 17-year-old YouTube user who has noticed an abundance of "what I eat in a day" videos on my recommendation page. While these videos may seem harmless, I am concerned about the potential negative impact they could have. Many of these videos feature young, influential females showcasing their daily healthy food choices. Despite the intention to promote good eating habits, most of these creators are not professionals in health or nutrition. They often present an idealized version of a healthy diet that may not be accurate or suitable for all viewers, especially impressionable teenagers like myself. I believe that regulations should be in place to ensure that only content from verified health professionals is shared on these topics. By controlling the type of information being promoted, we can prevent misleading content from being spread by popular YouTube creators to their young audiences. Thank you for considering this issue. Best regards, Leila E.
Reported by GetHuman-leilaen on Monday, April 1, 2019 10:34 PM
My channel was suspended for repeated or severe violations of our Community Guidelines. I believe this was wrongfully flagged. I had just been approved for monetization by YouTube 6 days prior after a 9-month review where they found nothing wrong. I appealed, but received an automated response minutes later. The channel remains suspended. I am just looking for a human to review my channel to confirm if I did indeed break any guidelines or rules. If I did, I sincerely apologize as it was unintentional. If there is any violating material, I am more than willing to delete it. I simply want my channel back. All I am requesting is a human review and the opportunity to rectify any mistakes. This channel is incredibly important to me and a vital source of income. I desperately need it back. Please assist me.
Reported by GetHuman-abridged on Monday, April 1, 2019 11:54 PM

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