I created a new google account with a random fake name to get Youtube TV but forgot to...

GetHuman-setiset's Recover Account issue with YouTube from March 2019

Help with my YouTube issue
The issue in GetHuman-setiset's own words
I created a new google account with a random fake name to get Youtube TV but forgot to write down its information and Google itself didn't save the account. I've already paid for a month of Youtube TV but would like to cancel it for next month before the next charge and can't since I can't log in. I do have all of the card information so I'm hoping someone at Youtube can help me by locating which account uses that card * and name.

GetHuman-setiset did not yet indicate what YouTube should do to make this right.

How GetHuman-setiset fixed the problem
I called my bank first and they told me that they couldn't directly unauthorize a purchase before it goes through, but they did give me the phone number that was shown with my previous transaction. I called the number (**********) and it turned out to be Google's customer service. I'm not totally sure what their options were but an automated voice asked a few questions and I pressed * and * consecutively, before being connected to a real operator. After that I explained my situation and they explained how they actually have a system that allows them to track transactions directly. They asked for the exact payment amount, the card number, the cardholder name, and the billing zip code. That's all it took for them to find my subscription and cancel it.
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Recover Account issue
Reported by GetHuman-setiset
Mar 29th, 2019 - 5 years ago
GetHuman-setiset shared how to fix
Seen by 10 customers so far
Similar issue to 534 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman-setiset started working on this issue
Mar 29th, 2019 2:41am
GetHuman-setiset confirmed the issue is fixed. Hooray!
Mar 30th, 2019 5:46am

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