YouTube Customer Service Issues

Hello, I have noticed a sudden decrease in the number of hits on my music videos on YouTube. Recently, my videos started gaining more shares and hits, but over the last few days, there has been a significant decrease in hits. I'm concerned that YouTube's algorithms may be mistaking my manual refreshing of the videos to check hits in real-time as automated bot activity. I believe there is no other explanation for the amount of hits being deleted. I would like to request for the hits to be restored, or for this issue to be investigated. I was signed into my channel when performing these checks, and none of the activity was intended to inflate hits artificially. I have put a lot of effort into building this channel, and it's disheartening to see the hits I've worked hard for being removed without a clear reason. Thank you, Matt.

I am looking to regain access to my YouTube account from approximately six years ago. The account is linked to an old email, possibly a Hotmail address, which I no longer use. Since YouTube now requires a Google account, I am unable to recover my videos as it doesn't recognize my information. I can't recall the specific email or details used, but the videos are under my name and feature me. Seeking assistance as existing account recovery solutions have not been successful due to lack of information or a backup email or phone number. I am not looking for generic automated responses but genuine help in accessing my long-lost account.

Hello YouTube Team, I urgently need assistance regarding the emails I'm receiving. Despite my efforts to upload Creative Commons videos with non-copyrighted Nursery Rhyme music in compliance with YouTube guidelines, I continue to face copyright issues from a Chinese source on YouTube. Below is an example of the email I received: "Hi Spot Kids TV, A copyright owner using Content ID claimed some material in your video. This is not a copyright strike and does not affect your account. The claim means either ads are running on your video (with revenue going to the copyright owner) or the owner is receiving stats about your video. What's next? If no issues arise, no action is needed, and you don't have to delete your video. If you believe there was an error and have rights to the content, there is a dispute process available. For copyright-safe music, consider the YouTube Audio Library for your videos. Please advise on removing ads from other Creative Commons videos and adding my own. Additionally, guide me on how to include YouTube music in my uploads. Looking forward to your prompt response. Best regards, Spot Kids TV"

I have a concern regarding Youtube's guidelines. How can a show display violence and use so much profanity, yet Racka Racka is being censored? It doesn't make sense that a 16-year-old getting beaten up and swearing over [redacted] times is permissible, while Racka Racka's minimal profanity is flagged. They perform their own stunts, yet they face censorship. If Racka Racka is not allowed to create content, why not cancel your show? Youtube seems to favor certain content over others, showing a lack of concern for viewers. When I was recovering from lung surgeries, Racka Racka's videos brought me joy and helped me overcome my depression. These creators bring laughter and happiness to many people, and it's unfair to target them. It's disappointing that Youtube doesn't prioritize the well-being of its audience.

I am disappointed that you banned Tommy Robinson from your website. It seems that you gave in to political pressure. It is essential not to empower oppressors or yield to rioters and terrorists. Your decision contradicts your initial statement that Robinson did not violate your terms of service. External opinions should not influence this outcome. It is important to uphold principles of democracy, freedom of expression, and freedom of speech. Allegations of "hate speech" are often misused to silence dissenting voices. Please reconsider and lift the ban on Tommy Robinson.

During my recent visit to Turkey, I attempted to sign up for YouTube TV using a VPN. Despite being in New York, which should work, I encountered issues with channel availability. I then foolishly tried signing up again without the VPN but still faced the same problem. I promptly canceled the subscription to avoid any charges. To my surprise, I noticed a $40 charge on my credit card linked to one of the subscriptions. I swiftly switched to Sling TV, unaffected by VPNs, to continue my viewing. Could you kindly refund the $40 and close any remaining accounts? The email addresses used for the sign-ups are [redacted] and [redacted]

Hello, I am experiencing a problem with my Hisense 65H8C smart TV that has an in-built YouTube app. Recently, the app has been malfunctioning. Every time I launch it, the TV freezes and becomes unresponsive after a minute of spinning. Performing a factory reset helps temporarily, but the issue reoccurs when I restart the TV. I have contacted Hisense Customer Support, and they confirmed that the firmware is up to date. Another technician mentioned that contacting YouTube support for a firmware update could potentially resolve the issue. All other apps on the TV are functioning correctly except for YouTube. Your assistance in resolving this matter would be greatly appreciated. Looking forward to your response. Best regards, Suren Pathuri

I am wondering why my phone calls are not being answered. I am a loyal YT Red Premium subscriber, but whenever I try to get in touch, I am unable to reach anyone for assistance. Should I consider canceling my account because of this lack of customer support? I find it frustrating that there are commercials appearing on my YT Red account, especially since I pay a monthly fee to avoid them. This seems contradictory, and if this issue cannot be resolved, I may need to take further action. I am disappointed with the service I have received so far, and the long wait times on the phone are making this even more frustrating. I hope my concerns are taken seriously by the YT team. I have left my contact information below. If I do not hear back soon, I will have to look into other options or possibly cancel my subscription. Thank you, Tomas Rose [redacted]

In [redacted], I uploaded a video for one of my high school classes. It was on an old account, and I can't recall the password or email associated with it. The video, "Koen Cole Hunger Games" by Giacomo Campus, was uploaded under the username jackcampus, which was my nickname. I am the person in the video, and I would like to have it removed from the website. I appreciate any guidance on how to go about this. Thank you, Giacomo.

Hello YouTube Support, I am very frustrated because my account was hacked and then terminated. If there is a valid reason for the ban, please let me know. The account's name was TRBR Clan. This whole week has been challenging dealing with this situation, and I am upset to find my account terminated. I am hoping to regain access to my account, and any recent statements made were not by me in the past 5 to 7 days.

Hello YouTube support team. I have a concern regarding the interference with content creators' editorial content by adding off-site links without their consent. This undermines the control creators have over their channels and can be off-putting to viewers due to perceived political bias. One example is when I watched a video titled "The Obama Factor | Ep. [redacted] by Ben Shapiro" which was not focused on Obama directly but rather on his impact on current presidential nominees. Despite the video's actual content, YouTube inserted a disclaimer and link to Obama's Encyclopedia Britannica page, seemingly without proper context. This practice not only reflects poorly on YouTube's objectivity but also disregards the autonomy of content creators on the platform. I hope this feedback reaches YouTube's policy makers for consideration. Thank you for your attention.

Hello, I have two YouTube accounts, one created in [redacted] and another in [redacted]. I would like to delete both due to personal reasons. Unfortunately, I cannot remember the email addresses or passwords to either account as I created them when I was younger. I vaguely recall one email but not the other. I am seeking assistance in removing the videos of myself from the internet, but I am unable to access my accounts to do so. I am willing to provide any necessary information, such as photo ID, to prove my ownership of the accounts and the videos. Your help on this matter would be greatly appreciated.

I am deeply concerned about the safety of Susan Wojcicki due to threats made by a creator on your platform named Soph. Soph, in association with Ethan Ralph from Memology101, has engaged in disturbing behavior, including threats of violence and hate speech on livestreams. Soph has expressed dangerous sentiments and has a significant following. Ethan Ralph, previously removed from YouTube for similar behavior, is now back on the platform. The collaboration between Soph and Ethan Ralph is alarming, with discussions of violence and hate. Soph's association with individuals promoting hate is putting others at risk. Their activities are troubling, and action must be taken to address this urgent situation before someone gets hurt. Links to the evidence can be provided for further review. It is imperative to address these warning signs promptly and take appropriate measures to ensure the safety of individuals on the platform.

I am looking to speak with someone at YouTube regarding an issue that appeared on my son's tablet in YouTube Kids related to the Momo challenge. He has been repeating concerning phrases about self-harm, stating he heard it from his iPad while watching a GTA 5 video. After showing him a picture of the Momo character, he confirmed it. I am troubled by this as he has never expressed such thoughts before and now struggles to sleep. This is a severe problem that needs immediate attention to protect children from harmful content like this.

Hello, I recently discovered that my 9-year-old autistic son was posting videos on YouTube without my knowledge. He was pretending to be someone else while using my account to engage with the My Singing Monsters app. I am uncertain of the exact nature of his actions, but my account has been suspended, and I am unable to access YouTube. I have attempted to address this via the email communication I received, but I require the channel URL which I cannot access. I am reaching out here in the hopes that someone can assist me in resolving this issue. I realized something was amiss when I tried to share a video on Facebook and encountered difficulties. I apologize for any inconvenience caused and will ensure my son no longer has access to my account.

I am writing to express my disappointment in YouTube for giving in to pressure from authorities to censor Tommy Robinson's live streams. The reasons provided seem unsubstantiated, and it appears that YouTube is succumbing to the agenda of those who aim to limit freedom of speech and control information. It is important for YouTube to resist this influence and allow diverse voices to be heard. It is crucial to uphold the truth and not to be swayed by those who seek to limit it.

Hello! My name is Abdirizak Bile Bashir. I have noticed a rise in Somali individuals on YouTube causing issues within communities. They are spreading misinformation and illusions that could lead to misunderstandings and potentially harm the fragile government of Somalia. It's common knowledge that Somalia has struggled with civil war but has been on a path to recovery. Unfortunately, some YouTube accounts are fueling conflicts by posing as news presenters without proper qualifications. I urge YouTube to require academic credentials, licenses, and endorsements from reputable sources to prevent further instability. I believe YouTube can play a crucial role in the rebuilding of Somalia. Thank you.

I need to add my spouse to my Google Family so he can access our YouTube TV account. Despite this being my first time creating a family group, the system won't let me. I require assistance to resolve this so we can use YouTube TV properly. Please reach out to assist me, or I may have to delete my account. Thank you.

Hello YouTube Community, I am facing a serious issue and need your help urgently. Recently, my account was hacked, and the perpetrator deleted my YouTube channel named "Elyssa A." This channel had over 7,[redacted] subscribers and a collection of 18 videos or possibly more. The channel is of utmost importance to me as it features my cover videos of KPOP songs and plays a crucial role in promoting my work as a singer. Moreover, the channel is linked to Adsense. I kindly request your assistance in recovering and restoring my channel. Your prompt action in resolving this matter would be greatly appreciated. Thank you sincerely for your support.

Hello, I need assistance with my main YouTube account named Coco Coomkie. The profile picture features a guy with blonde wavy hair on a white background. I currently have twenty-four followers. There are two videos on the account posted three months ago; one has one hundred views, and the other has five thousand two hundred views. I am unable to remember the email associated with the account, although I do know the password. Could you help me retrieve the email linked to my account so I can resume posting videos? Thank you.