YouTube Customer Service Issues

Archive 29

The following are issues that customers reported to GetHuman about YouTube customer service, archive #29. It includes a selection of 20 issue(s) reported March 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
YouTube has disabled the comments on Special Books by Special Kids' channel, allegedly due to the concern for the safety of the children appearing in the videos. Comparatively, larger channels where such issues actually occur have their comment sections still active. The comments section of Special Books by Special Kids serves as a secure and supportive space for these children. Although the platform may seem indifferent to this matter, it is important to consider how significant it is for these kids to receive the thousands of positive comments that contribute to their happiness and sense of community. Unfortunately, this privilege has been revoked due to concerns of non-existent predators. The decision to disable comments on this particular channel seems unfounded when considering the positive impact they have on the children and their families. This issue remains unresolved, and further action may be taken.
Reported by GetHuman2522307 on Friday, March 15, 2019 4:40 PM
One of the YouTube channels in South Korea, Mr. Jang Su Hwang's News Briefing, has been facing disruptions and blocks since December. Mr. Hwang, a broadcaster concerned about excessive government control and corruption in Korea, has a following of [redacted],[redacted] subscribers who rely on his analyses of political, economic, and socio-cultural issues. He alleges that the Korean government is using high-tech companies to suppress his content. This interference not only impacts the diverse viewers who value YouTube's openness and honesty but also undermines freedom of speech. Mr. Hwang is contemplating registering with YouTube U.S. to potentially avoid disruptions. Your prompt attention to this matter is greatly appreciated. Best regards, Helen J.
Reported by GetHuman2524935 on Friday, March 15, 2019 9:52 PM
YouTube has been repeatedly removing Handsome Truth's channels for discussing Israel's and Jewish crimes. He's being punished for speaking the truth, labeled as an anti-semite, and accused of spreading hate speech. My family and I are being harassed and stalked by Truth Seeker and John Kelleher. Even my deceased stepson's memory is being maligned. Despite filing a police report, YouTube allows these actions to continue. Why isn't the platform protecting us or making it easier to report these stalkers? Why are our complaints not getting proper attention? We feel our free speech rights are being violated, and the truth is being censored as hate speech. We hope the government steps in to address these issues and prevent further control by a specific group. There's growing frustration among Americans, and this situation may lead to serious consequences if not addressed promptly.
Reported by GetHuman2525426 on Friday, March 15, 2019 11:10 PM
Hello, my younger brother made a Youtube channel when he was much younger that needs to be deleted promptly. The channel is called MrCrazyParker. He is facing bullying at school due to this channel, but he is unable to access and delete it himself. Kindly delete this channel permanently. He is unable to communicate directly due to social anxiety, so I am reaching out on his behalf. For any further inquiries, please reach out to me directly. Thank you for your assistance.
Reported by GetHuman2526900 on Saturday, March 16, 2019 5:16 AM
I posted a series of videos reviewing episodes of "Tokyo Ghoul:re," and all nine of them were immediately copyrighted by a company in Japan. Consequently, my account was suspended before I could take any action. Despite contacting the company and YouTube multiple times, I have not received any useful responses to resolve this issue. I even reached out to their sub company, Marvelous Games, who suggested I prove to YouTube why my channel should be reinstated. I have explained that I followed all guidelines and rules, using images from Google to create my videos with original commentary and copyright-free music. I have seen other channels directly upload show content without repercussions, which adds to my frustration. I simply wish to have the copyrighted videos removed and have my channel reinstated as I put a lot of effort into its content.
Reported by GetHuman-chaggar on Sunday, March 17, 2019 3:03 AM
I encountered an issue while watching two different programs on YouTube. Suddenly, a sign appeared on the screen unrelated to the content I was watching. It reads "China Big Data Analytics How China Affects the World Unlimited Time Free" with an option to "Start A Free Trial" but clicking on the X in the corner doesn't remove it. This happened during the Van Jones interview with Megan McCain on CNN, not officially uploaded by CNN. Furthermore, when I tried to watch another program I subscribe to, a large red sign with a heart and numbers that resemble a heartbeat monitor popped up, also unrelated to the content. This time, I was watching "Trump's Language / Winning Slogan For The Presidential Race - Psychic Violetta." I am unsure how to resolve these intrusive signs. Any assistance would be greatly appreciated. Thank you for your prompt help.
Reported by GetHuman1338182 on Sunday, March 17, 2019 4:13 PM
I am trying to have a video taken down that a user uploaded years ago. This video led to a lot of bullying against me when I was a child. I was unable to report it and suffered abuse as a result. The video was posted without my consent, showing me in my school uniform, which I consider personal information. I have reported it multiple times over the years, but it has not been removed. I really hope to finally have this video taken down.
Reported by GetHuman-tomwko on Sunday, March 17, 2019 10:12 PM
I recently set up a brand account and tried to transfer my personal account to it. Unfortunately, I encountered an issue when attempting to change the name of the brand account. Additionally, I noticed that I couldn't edit the account description as the changes wouldn't save. In an attempt to rectify this, I moved my channel back to my original personal account, but the problem persisted. I then tried to create a new brand account to update the name but now I'm unable to, as Youtube states I don't own any accounts. Although I've created several channels hoping one would be my brand account, none of them appear as my channels when trying to move my channel to a brand account. I'd appreciate any assistance with this issue. Thank you.
Reported by GetHuman-pearcie on Sunday, March 17, 2019 10:49 PM
There is a YouTube channel called "Special books by special kids" (SBSK) where they interview children with special needs. These individuals share their daily life stories, receiving immense support and positive comments. However, the channel recently disabled comments on Facebook citing child safety concerns. Many feel this decision is discriminatory when other channels featuring kids are allowed to have comment sections. Numerous supporters, including myself, believe this move is unjust and robs the community of a platform for sharing stories and providing support. Enabling comments again would allow the positive community to continue helping and uplifting individuals with disabilities. Let's stand against this discrimination and promote a welcoming environment on YouTube. Thank you, -Jade
Reported by GetHuman-jaderlay on Sunday, March 17, 2019 11:31 PM
I am reaching out as a friend of Chris Watts' family, whose recent guilty plea in the family murder case has been a tragedy for all involved. The hateful content towards the Watts family on various channels, such as Mommy Ramblings Blog, Molly GoLightly, Jewels for Thought, and Tori Hartman, is deeply damaging and concerning. The spread of lies and hate speech can lead to real threats and harm to innocent individuals. While freedom of speech is important, I urge you to consider the moral obligation to address and limit this harmful behavior in the interest of peace and safety. It is a challenging task, but one that could prevent further emotional and physical harm. Thank you for your attention to this matter.
Reported by GetHuman-kellycyr on Monday, March 18, 2019 12:02 AM
I received an email yesterday at around 11 am from AdSense informing me that my account has been disabled. It's only been a week since I started monetizing my channel, and I am unsure why my account was disabled. The reason given was invalid clicks attributed to me. Being new to AdSense, I am not familiar with how this occurred. I kindly request the AdSense team to reconsider and give me another chance. I am committed to avoiding such mistakes in the future. I have put a lot of effort into creating content and growing my account. Please, support me. Thank you. Channel Name: Mannya Beauty Channel URL: [redacted] Dear Google AdSense Team, I received an email yesterday at around 11 am from AdSense informing me that my account has been disabled. It's only been a week since I started monetizing my channel, and I am unsure why my account was disabled. The reason given was invalid clicks attributed to me. Being new to AdSense, I am not familiar with how this occurred. I kindly request the AdSense team to reconsider and give me another chance. I am committed to avoiding such mistakes in the future. I have put a lot of effort into creating content and growing my account. Please, support me. Thank you. Channel Name: Mannya Beauty
Reported by GetHuman2537952 on Monday, March 18, 2019 8:24 AM
Good morning, I am reaching out regarding our company's difficulty in regaining access to our YouTube channel at www.youtube.com/claflin. This channel, created a while back, features photos and videos of our team. Unfortunately, the individual responsible for managing it has departed, leaving us uncertain about the recovery email and password. Please advise on how we can recover control of this channel. If retrieval is unattainable, we would like to explore the possibility of closing the channel. We aim to oversee our company's presence online and have authority over the content uploaded. Thank you for your assistance! Natalya P. | System Administrator | Claflin Co Main: [redacted] | Direct: [redacted] | [redacted] [redacted] Warwick Industrial Dr. | Warwick, RI | [redacted] Web: Claflin.com | Twitter: Claflinco LinkedIn: Improving Healthcare with Information Technology
Reported by GetHuman-nphilibe on Monday, March 18, 2019 3:29 PM
I received a strike on my YouTube channel for supposedly spamming, but I only included "no spamming" in my live title to prevent spam in the chat. A few hours later, my live stream was taken down, and I was given a strike. I am kindly requesting for the strike to be removed. I am willing to change the title and refrain from mentioning spam again. I would be grateful if you could assist me in removing the strike so that I can resume uploading and streaming live. I believe this was a misunderstanding, and I should not have been penalized for it. Please remove the strike at your earliest convenience and notify me via email once it's done.
Reported by GetHuman-tomboysk on Monday, March 18, 2019 5:27 PM
Hello YouTube, I understand you receive numerous messages on this matter. Copyright abuse is a significant concern affecting content creators. Despite not being a legal expert, it is clear that under fair use, creators can produce parodies or critiques. Yet, videos that comply with fair use guidelines are being removed or claimed erroneously, which appears to be unlawful. I am looking to launch my channel featuring covers of popular songs played on instruments for entertainment. Regrettably, this seems to be restricted. Before starting my YouTube journey, I seek to resolve these copyright issues. Your support in addressing copyright abuse would be greatly appreciated. Thank you for taking the time to read this. - NH
Reported by GetHuman-noahjh on Tuesday, March 19, 2019 1:42 AM
Hello, I have noticed a strange pattern with the views on my music video on Youtube. Despite being a well-known artist with my work featured on various platforms, including Worldstarhiphop and several other sites, I am experiencing fluctuations in my view count. The views on my recent music video, "Aima Vittori - Nonchalant," have decreased significantly and then spiked back up, only to drop again. I am certain that my video has more views considering my presence on platforms like Worldstar, Tidal, Spotify, and others. I have not engaged in any suspicious activities to inflate my view count, as I work with legitimate distributors like DistroKid and Pusher for my music and media outreach. It seems that the rapid increase in views when I was featured on Worldstarhiphop and Elevator might have triggered Youtube's system to remove some views. I believe this could be the reason behind the fluctuating view count. I am willing to provide evidence to support my claims. Thank you, Aima Vittori
Reported by GetHuman-aimafrom on Tuesday, March 19, 2019 8:32 AM
Good afternoon. I am seeking help regarding a distressing situation involving my 12-year-old daughter. While at a church in Nassau, Bahamas, I paid for a video and later discovered they posted it without my permission. Despite my efforts to remove it, my daughter has faced bullying as the video circulates. Despite reaching out to YouTube for assistance, the video remains online. I am concerned for my daughter's well-being and urge for any help in removing the video promptly. Thank you.
Reported by GetHuman-kimesha on Tuesday, March 19, 2019 5:33 PM
Hello, I'm Dave, a Realtor in Destin, FL, along with my wife Karla. We have two videos on our account "Beach Dreamin 30A" for our Real Estate business. We worked with Destin Drone and Videography for these videos. Unfortunately, Deborah Thurman, the mother of Cole, had our videos removed citing infringement rights, even though we paid them nearly $[redacted] for their services. We are affiliated with ERA American Real Estate in Destin. We have an agreement with a local band for the music and our company logo is included, which is related to a national and international Real Estate Brokerage. We are currently investigating this issue as we believe they are mistaken in their claims. We hope to resolve this peacefully as we have not breached any copyright laws. If necessary, our Broker will be contacted as they are currently at a conference in Las Vegas. Please contact me at [redacted] or via email. Thank you, Dave.
Reported by GetHuman2551049 on Tuesday, March 19, 2019 7:02 PM
Dear Youtube, I began my Youtube channel in January [redacted] and have uploaded 46 videos so far. I have been dedicated to growing my subscriber base, and I recently received a congratulatory email stating that I was close to qualifying for ads on my channel. However, to my dismay, my channel was suspended without warning yesterday for allegedly violating community guidelines. I am unsure of the specific violation as I am unable to access the details. I am eager to rectify any mistakes and continue improving. It would be greatly appreciated if you could investigate this matter and provide clarification. Being suspended without explanation feels unprofessional, and I value the opportunity to address any issues. Channel Name: Eva Samayal Example Video URL: [redacted] Channel Owner Name: Beulah Evangeline Thank you for your attention to this matter. Best regards, Beulah
Reported by GetHuman-evasamay on Wednesday, March 20, 2019 2:36 AM
I recently came across a distressing video shared on YouTube by an acquaintance. In the video, a boy named Preston Mcduffie was seen mistreating his cat, Shadow, in a disturbing manner. He repeatedly slammed the cat's tail in a door, causing the animal to scream and suffer in pain. Additionally, he aggressively grabbed the cat and yelled at it when it tried to escape, blaming the cat for his own bad day. This behavior is clearly a form of animal abuse, and it is heartbreaking to witness. I believe action should be taken to protect Shadow and any other pets in their care from this harmful environment. The family members involved, including a sister named Ashley and a possible father named James, also have YouTube channels that may promote similar inappropriate content. It is my sincere request that the relevant authorities or animal protection agencies look into this situation and ensure the safety and well-being of these animals. Your attention to this matter is greatly appreciated.
Reported by GetHuman-daniisfi on Wednesday, March 20, 2019 9:55 AM
Recently, my YouTube videos have been deemed ineligible for monetization due to "misleading thumbnails." This is inaccurate and hypocritical, as my video thumbnails accurately reflect the content, unlike other channels that use truly misleading thumbnails. I have maintained the same standards for two years, and suddenly this issue has arisen without justification. I am eager to restore my channel's monetization eligibility promptly. If necessary, I am prepared to escalate this matter legally if not resolved satisfactorily.
Reported by GetHuman-fablifes on Thursday, March 21, 2019 1:15 AM

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