YouTube Customer Service Issues

Archive 28

The following are issues that customers reported to GetHuman about YouTube customer service, archive #28. It includes a selection of 20 issue(s) reported March 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently posted a video entitled "DOMESTIC GIRLFRIEND REVIEW: THE ART OF THE LOVE TRIANGLE" which has been claimed for ad revenue and restricted from view. Despite filing a dispute and appeal on YouTube, the issue persists. I have provided ample evidence that I did not violate fair dealing laws, citing UK law which permits fair dealing for criticism or review purposes. The company issuing the claim continues to disregard this information. This situation feels like a misuse of power by a large corporation. Since I am not part of the YouTube creators program and cannot email them directly, I am reaching out for assistance. Thank you for reading this, and I hope to receive some help or guidance from you. Regards, Guy Ashworth
Reported by GetHuman2462473 on Tuesday, March 12, 2019 5:00 PM
Yesterday evening, YouTube experienced system-wide errors affecting live streaming. A city official mentioned this, and I am seeking verification from YouTube if this is accurate for March 11, [redacted]. The City Council has faced backlash recently, and there was no video available from last night's meeting, prompting me to confirm the claim made by the official. I reside in a small city in Manitoba, Canada. Thank you. Ken S.
Reported by GetHuman-a_mechan on Tuesday, March 12, 2019 7:03 PM
I frequently watch David Icke and Charlie Chan movies on YouTube. Recently, I noticed that these shows no longer appear in my account like they used to. I am aware that the algorithms have been changed to limit conspiracy theorists and similar content in recommendations. While I understand the intention, I believe users should have the option to choose the content they want to watch independently of these changes. It would be beneficial to have more control over my own library of content, such as managing what I have watched and what appears next. Libraries don't hide specific books; they make all available for readers. I feel that if there are censorship measures, viewers should still have some control over their viewing experience. Censorship is a significant concern, and viewers should have the freedom to select their content.
Reported by GetHuman-aolegacy on Tuesday, March 12, 2019 7:53 PM
Dear Sir or Madam, I have unfortunately been blocked from making comments on YouTube due to a dispute with a user named "Jam McCockin" who accused me of inappropriate actions in response to my comment regarding a legal issue. The exchange escalated, and I regretfully responded with offensive language. Despite my regrettable actions, I wish for my account to be reinstated and for the situation to be addressed. I have reported the other user's comments and hope for a fair resolution. I acknowledge the need for accountability for my behavior and extend my apologies to the YouTube community. I appreciate your time in reviewing my account history and considering the circumstances. Sincerely, Brett McNear.
Reported by GetHuman2468700 on Wednesday, March 13, 2019 3:46 AM
Hello, I recently reapplied for monetization on YouTube after my initial application was rejected for copyright issues. I have since deleted all videos with copyright claims, but one of my popular videos contains two different songs. One of the songs shows the message allowing revenue sharing. I would like to agree to revenue sharing, but I can't until my account is reviewed. Will this video impact my acceptance to the YouTube Partner Program? I tried to remove the audio, but it still appears in my video. I am eagerly awaiting your response. Thank you for your prompt assistance.
Reported by GetHuman-flameska on Wednesday, March 13, 2019 3:55 PM
Hello, I have been dealing with cyberstalking from my ex-husband who created a YouTube channel under my name to harass another woman. He has shared my personal information on his channel, which was removed by YouTube. The channel he is targeting is QUEEN PAULA BANKS, and he may be connected to other channels like PAM CORNER BANKS and THREE THRUFF. I suspect he is also bullying other individuals. He has fabricated false stories about me being a drug addict and prostitute for almost a year. His real name is Scott David Rappeport, and he is engaging in inappropriate behavior with Black women on chats. This situation has escalated beyond control, and I would appreciate a prompt response to address this issue. Thank you. Kelly Trainer
Reported by GetHuman2474179 on Wednesday, March 13, 2019 6:31 PM
I created two YouTube accounts when I was younger, as I forgot the password for the first one. I no longer wish to have these videos online, particularly due to the difficult circumstances under which they were made during a period of deep depression after losing a close friend. The videos include makeup tutorials and have received around 25k views with some negative comments. I no longer have access to the email addresses associated with the accounts but can verify my identity to prove ownership. Despite my attempts, I have been unsuccessful in recovering the accounts. I was a minor when I created them and now as an adult, I would like both accounts to be removed.
Reported by GetHuman-eloisemc on Thursday, March 14, 2019 3:41 AM
I am trying to use YouTube Music on my Mac. Whenever I visit the Apple Music page, it redirects me to a "Manage" option. I am currently on the normal Premium plan but wish to switch to the student plan. However, when I attempt to change it, I am prompted to use iTunes. Unfortunately, iTunes does not offer me the student option, making it impossible to switch. I decided to cancel the normal Premium subscription to make the switch on youtubepremium.com, but now I am stuck. YouTube directs me back to iTunes for management, which is ineffective since I already canceled the next bill there. I am unable to subscribe to the student plan on either iTunes or youtubepremium.com and cannot use my free month on my computer. The lack of a contact page on YouTube adds to my frustration, making me consider leaving the platform without a resolution.
Reported by GetHuman2509832 on Thursday, March 14, 2019 4:15 AM
I am eager to see the comments section re-enabled for the Special Books By Special Kids channel. They are making great progress in the field I work in. People with disabilities are often underestimated and not allowed to participate in important conversations or real-life experiences. It is crucial to give them a voice. While some content may need protection, disabling all comments seems discriminatory. These children deserve a platform to express themselves freely. Although negativity is a concern, shielding them completely is not the solution. Allowing them to navigate both positive and negative interactions is essential for their growth. Trust that opening up the comments section will benefit these kids immensely. Taylor Lozano Productions
Reported by GetHuman2510112 on Thursday, March 14, 2019 5:25 AM
Hello, I am experiencing an issue with my YouTube bookmark redirecting me to a page that does not fully load, preventing me from accessing any content. I have tried different search engines and scanned my computer for viruses with no success. I would appreciate assistance with resolving this matter. Additionally, I would like to express my concern about the negativity in the YouTube comments section. I believe in free speech but find the current content to be cruel and unnecessary. I prefer to focus on positive aspects of life and avoid engaging with such negativity online. Thank you for providing a platform like YouTube, which has brought me joy through music and animal videos. Despite the current issue, I am grateful for the happiness it has brought me over the years. Sincerely, Sephie
Reported by GetHuman-cleave on Thursday, March 14, 2019 7:32 AM
Special Books by Special Kids aims to provide a platform for engaging with disabled individuals, including adults, to start meaningful conversations. The channel does not showcase children in danger but rather highlights their unique stories. The ban on comments has prevented a supportive community of over 1 million people from offering comfort, especially in heartbreaking situations like a child with late-stage cancer. Consider allowing these interactions instead of restricting them under the guise of protection.
Reported by GetHuman-hollyerv on Thursday, March 14, 2019 2:47 PM
Hello GetHuman, I have a Youtube account under the username VALEVLO. My account got suspended on March 12, [redacted] without any prior warning or explanation. I enjoy watching videos on Youtube and had only posted 5 videos on my channel. I'm confused as to why my account was suspended and after submitting an appeal, Youtube deemed their decision final. I received a generic response from the Youtube Team stating that terminated accounts cannot be recovered and provided a link to their guidelines. I emailed back asking for more details and questioning the unfair treatment compared to other users spreading hate speech. I expressed my disappointment in Youtube's actions and requested to speak with a human representative. Subsequent emails from Youtube reiterated the suspension based on their guidelines without specifying the reason for the action. I am concerned about this situation and feel unjustly targeted. I am seeking clarification and resolution to this matter. -VALEVLO
Reported by GetHuman2518060 on Friday, March 15, 2019 1:21 AM
Dear Sirs, I am writing on behalf of Helen Jones, a subscriber of Mr. Jang Su Hwang’s “News Briefing” on YouTube in South Korea. Mr. Hwang expresses controversial opinions about events in South Korea that deserve to be freely discussed. Despite having [redacted],[redacted] subscribers, making it the second most popular channel in South Korea addressing political, economic, social, and cultural matters, his content is facing disruptions. Mr. Hwang is troubled by what he perceives as increased government interference in a historically corrupt system. He has noticed deliberate disruptions to his videos and broadcasts on YouTube, with live and recorded shows being delayed and experiencing decreased viewership. He suspects governmental involvement with a high-tech company to restrict his content due to critical views. Despite reporting these issues to YouTube Korea, they remain unresolved. He is considering registering with YouTube in the U.S. to determine if the Korean Government can still impede his broadcasts. Any assistance in addressing these matters would be greatly appreciated by Mr. Hwang and his followers. Thank you for your attention to this matter. Sincerely, Helen Jones
Reported by GetHuman-helenhy on Friday, March 15, 2019 1:35 AM
Dear Sirs, I am Helen Jones, a subscriber of Mr. Jang Su Hwang’s “News Briefing” on YouTube in South Korea. Mr. Hwang shares controversial opinions on various Korean issues. He is concerned about excessive government control and believes his videos are being deliberately disrupted recently. Is there anything you can do to address this issue of suppressing freedom of speech? Mr. Hwang suggests broadcasting from YouTube in the U.S. to avoid government interference. He has reported complaints to YouTube Korea with no resolution. The disruptions are affecting his views and subscribers, hindering the diversity and honesty YouTube offers. We are eager to hear your response. Thank you for your attention to this matter. Sincerely, Helen Jones
Reported by GetHuman-helenhy on Friday, March 15, 2019 2:56 AM
Dear Sirs, I am Helen Jones, a subscriber of Mr. Jang Su Hwang’s “News Briefing” on the YouTube channel in South Korea. Mr. Hwang shares controversial opinions about events in South Korea that should be freely expressed. With [redacted],[redacted] subscribers, he is the second most followed in South Korea among commentators on politics, economics, social issues, and culture. Mr. Hwang is troubled by excessive government control in traditionally corrupt South Korea, where disruptions in his YouTube videos and broadcasts have become more common. Delays in live and recorded broadcasts, along with decreased views and subscribers, are concerning. He suspects the Korean Government of hiring a high-tech company to obstruct his content as retaliation for criticism. Despite reporting these issues to YouTube Korea, they persist. Moving his broadcasts to YouTube in the U.S. is a consideration for Mr. Hwang to prevent interference by the Korean Government. Your assistance in addressing this matter would be greatly appreciated. Regards, Helen Jones
Reported by GetHuman-helenhy on Friday, March 15, 2019 3:23 AM
The U.S. and Canadian versions of "Ghetto Regulations" are functioning correctly. However, the "Special Edition" and "International Version" are not working or available on YouTube as intended. I have a recording named RJ Ghetto Regulations that is meant for streaming but appears corrupted. When attempting to stream on YouTube, an error message is displayed, preventing access for viewers in all regions. I seek assistance in resolving these issues to ensure that the recording can be viewed and streamed successfully. I have also submitted the "Special Edition" and "International Version" for review, as they are currently not loading or accessible, unlike the versions for the USA and Canada. For further communication, please reach me at # [redacted] to discuss these matters with an agent.
Reported by GetHuman2519251 on Friday, March 15, 2019 7:03 AM
I have been using my YouTube channel for twelve years now, and recently it got terminated. I believe it was due to having a lot of playlists that I was in the process of sorting out. I would like to understand why my channel was terminated and if there is any way to restore it. I had playlists with a significant number of views, and although I acknowledge there was a violation once, I tried to rectify it by deleting and creating a new playlist. I feel it is unfair not to be given the chance to clean up my playlists. Can YouTube please contact me to discuss this matter further? Thank you.
Reported by GetHuman-hotdave on Friday, March 15, 2019 9:00 AM
Hello, I have encountered an issue that I need help with. I understand the importance of accuracy in information, but I would like to address a concern regarding the deletion of playlists. It is taking longer than expected for me to organize and delete playlists, particularly because I have important ones to sort through that may take up to two days or even a week. Additionally, many of my videos contain my Fluorescent Art dating back to approximately 2[redacted]. Although I have observed others having their channel restored, I am uncertain if I have been penalized for having a large number of playlists exceeding one thousand. I have been using this channel since May 11th, [redacted], and I am requesting clarification on any time constraints for managing my lists. I feel unfairly targeted and would appreciate having my channel reinstated. My voice and content are significant to me, and I need to retain some notes from it. Thank you, David Frank Meerwald.
Reported by GetHuman-hotdave on Friday, March 15, 2019 9:24 AM
I recently discovered that my channel was terminated without any prior notice, preventing me from organizing my playlists. I am unsure of the reason behind this action, as I intended to meticulously review, title, and customize my playlists. This process would require a substantial amount of time, as it is a personal endeavor of mine. I feel unjustly treated, especially since my channel was appreciated by my celebrity acquaintances. While it is possible that some complaints stem from my playlists or perhaps malicious individuals among my social circle, I find it disheartening. I viewed the channel as a private notepad during my recovery, not expecting it to attract much attention. Could it be that I am now banned from the platform? Over the past twelve years, I have dedicatedly managed this channel and now wish to retrieve it or create a new one for my important videos. My username is hotdave86, and I earnestly hope to have my channel reinstated. Your prompt assistance in this matter is greatly appreciated. Thank you, David Frank M.
Reported by GetHuman-hotdave on Friday, March 15, 2019 10:00 AM
Hello, my name is India. I am currently awaiting the review of my YouTube channel. I received an email stating that the team needs more information. When I tried to update my details, I inadvertently changed my name, which automatically changed my channel name. To address this, I followed advice to create a brand account to keep my channel separate from my personal details. I am concerned if this change will affect my channel or if there is another way to correct my personal details without using my full name as the channel name. Additionally, I would like to know how long it will take for my channel to be reviewed and if providing more information can expedite the process. Thank you for your assistance and guidance.
Reported by GetHuman2520942 on Friday, March 15, 2019 2:10 PM

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